🔍 Overview
When you accept an invitation to a new Search Atlas workspace, your original workspace — including its website audit history and subscription — may become inaccessible. This is a known challenge for agency users who need to operate across multiple client or company workspaces simultaneously.
Because dual workspace access requires a backend email migration, the core fix must be completed by our support team. However, you can initiate and accelerate the process yourself by following the steps below — in many cases, our team can turn this around quickly once they have the right details from you.
⚙️ How the Resolution Works
Our backend team resolves this by updating the primary email address on your account so that both workspaces can recognise you as a distinct, authorised user. Specifically, the process involves:
- Changing the primary email address on your original account to a different address (for example, a second business email).
- Keeping all billing information tied to your original email address so your subscription and invoices are not affected.
- Adding your new primary email as an invited user on the relevant workspace, granting access to both environments.
Once this is complete, you can log in and switch between workspaces without losing access to your audit data, subscription, or billing history.
📋 What to Do: Submit a Request With the Right Information
You can unblock yourself faster by contacting support and providing all required details in your first message. Follow these steps:
- Identify your original account email — this is the address tied to your existing subscription and website audit history.
- Choose a new primary email address — this must be a valid address you control and that is not already associated with another Search Atlas account. This will become your new login for the original workspace.
- Note the name or URL of both workspaces you need access to.
- Confirm your role — specify whether you are the account owner or a team member on each workspace.
- Contact our support team and share all of the above details. Request a primary email migration to restore dual workspace access.
Our team will then update your account on the backend so that both workspaces recognise you as an authorised user, without affecting your billing or subscription.
💡 Tips for Agency Users Managing Multiple Workspaces
- Use a dedicated email address for each workspace role where possible — this avoids conflicts when accepting future invitations.
- Before accepting an invitation to a new workspace, check whether your current workspace admin can add you as a team member under your existing email instead.
- Workspace admins can manage team members directly withi
If you need help with dual workspace access or a primary email migration, please reach out to our support team and we will be happy to assist you.