🔍 Overview
If your OTTO project is active but does not appear in Atlas Brain or the playbook, you will not be able to add it or run on-page SEO fixes through Atlas Brain. This is a known sync issue that requires a manual resync from the Search Atlas team. The steps below will help you confirm the issue, attempt a self-service refresh, and gather everything needed so support can resolve it as quickly as possible.
⚠️ What Causes This Issue
This problem occurs when an OTTO project exists in the OTTO projects list but fails to sync into Atlas Brain automatically. As a result, the project is missing from Atlas Brain, and you cannot run playbook fixes or on-page SEO tasks for that domain. This is a platform-level sync issue and is not caused by anything you have done incorrectly.
✅ How to Confirm You Are Affected
- Your website domain is listed as an active project in OTTO.
- The same project does not appear when you open Atlas Brain.
- You cannot run playbook fixes or on-page SEO tasks for that domain through Atlas Brain.
🛠️ Steps to Take
- Verify the project is active in OTTO. Check that your domain is listed and active in your OTTO projects. If it is not active, activate it before proceeding.
- Check Atlas Brain for the project. Open Atlas Brain and look for your domain. Confirm it is genuinely missing and not simply hidden by a search term or filter.
- Do not attempt to re-add the project. Trying to add the same project again will return a Request failed: 400 error because the backend already has a record of it. Additional re-add attempts will not resolve the issue and may complicate the fix.
- Perform a hard browser refresh. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to force a full reload of the page. Then recheck Atlas Brain to see whether the project now appears.
- Clear your browser cache and log out, then log back in. Clear your browser cache, log out of Search Atlas, log back in, and navigate to Atlas Brain again. This ensures you are not viewing a stale cached version of the project list.
- Try a different browser or incognito window. Open Search Atlas in a different browser or in a private/incognito window and check Atlas Brain. If the project appears there, the issue is isolated to your browser environment. If it is still missing, the problem is a backend sync issue.
- Contact support for a manual resync. If the project remains missing after completing the steps above, the fix requires a backend resync that only the Search Atlas team can trigger. Reach out to our support team and share your domain URL along with confirmation that the project is active in OTTO but missing from Atlas Brain. The support team will escalate to a specialist who can perform the resync. To reach us, open the chat widget in the bottom-right corner of the platform and type human teammate.
📋 What Happens After You Contact Support
Once you report the missing project, the support team will escalate the issue to a specialist who can trigger a manual resync. In the confirmed case, the resync was completed quickly and the customer confirmed the project appeared in Atlas Brain immediately afterward. You do not need to recreate the project or make any changes to your OTTO setup.
📝 Information to Have Ready
- Your domain URL as it appears in OTTO.
- Confirmation that the project is active in OTTO but not visible in Atlas Brain.
- Which browsers or devices you already tried, and whether the project appeared in any of them.
If you need further help, open the chat widget in the bottom-right corner of the platform and type human teammate.
Additional Notes
Gather before contacting support: the exact domain/project name, a screenshot or description of the 400 error received when attempting to re-add, and your account email or workspace identifier.