🔍 Overview
Link Lab orders are fulfilled by third-party publishers, and in rare cases a backlink placement may appear on a domain that does not match the site you ordered. If you received a placement on an irrelevant, low-quality, or policy-violating domain instead of the one you selected, you may be eligible for a refund and, where possible, removal of the link.
⚠️ What Counts as a Fulfillment Mismatch
- Your order was placed for a specific domain but the backlink appeared on a completely different website.
- The placement domain is a piracy site, link farm, or otherwise violates quality standards.
- The published content or anchor placement does not reflect what was agreed at checkout.
📋 What to Do Immediately
- Gather your order details. Note your order ID, the domain you originally selected at checkout, and the domain where the link was actually placed. You can find this information inside your Link Lab order history.
- Take screenshots. Capture proof of the incorrect placement, including the live URL where the backlink appears.
- Contact support as soon as possible. Refunds and removals are time-sensitive. Orders that were completed a significant time ago may no longer be eligible for a refund or link removal (see the policy section below).
💰 Refund Policy for Mismatched Orders
When a fulfillment mismatch is confirmed by our team, a refund can be issued for the affected order. Please be aware of the following:
- Eligibility window: Refunds can only be processed for recent orders. If an order was completed a significant time before you raise the dispute, we may be unable to issue a refund.
- Act quickly: Submit your dispute as soon as you identify the mismatch to preserve your eligibility.
🗑️ Link Removal Requests
If you need the incorrectly placed backlink removed from the publisher's site, our team will escalate the removal request internally on your behalf. Please note:
- Link removal is coordinated internally and depends on the publisher's cooperation.
- Removal cannot be guaranteed for orders that were completed a long time ago.
- Raising the issue promptly gives the best chance of a successful removal.
If you believe you have received a fulfillment mismatch, please reach out to our support team with your order ID, the domain you selected, and evidence of where the link was actually placed. We're here to help resolve the issue as quickly as possible.