🔍 What This Article Covers
This article explains how to request a full account deletion from Search Atlas. This is different from simply cancelling your subscription — a full deletion means your profile and all associated personal data are permanently removed from our systems.
⚠️ Before You Request Deletion
Please be aware of the following before submitting your request:
- Permanent action: Account deletion cannot be undone. Once your data is removed, it cannot be recovered.
- Subscription cancellation: Deleting your account is separate from cancelling a subscription. If you have an active subscription, you may also want to cancel it to avoid future charges. You can manage your subscription under the top-right corner (avatar) → Billing → Plans & Top-ups tab.
- Data removal: All profile information, project data, and usage history associated with your account will be permanently erased.
📋 How to Submit a Deletion Request
Account deletion cannot be completed through a self-serve option in the platform at this time. To have your account and all personal information permanently deleted, you must contact our support team directly. Here is how:
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Clearly state that you are requesting a complete account and profile deletion, not just a subscription cancellation.
- A support agent will escalate your request to the specialized team responsible for account deletion.
⏱️ What to Expect After You Submit
Once your request has been received and escalated:
- Our specialized team will process the deletion of your account and all associated personal data.
- You will receive a confirmation once your information has been fully removed from our systems.
- Processing time may vary, but our team will keep you informed of the status through the chat.
💡 Frequently Asked Questions
Can I delete my account myself from the platform settings?
Full account and data deletion currently requires manual processing by our specialized team. Please use the chat widget to submit your request.
Will my data be completely removed?
Yes. Upon confirmation, all profile information and personal data associated with your account will be permanently deleted from Search Atlas systems.
What if I only want to cancel my subscription and not delete my account?
Subscription management is handled separately. You can cancel or change your plan by navigating to the top-right corner (avatar) → Billing → Plans & Top-ups tab and managing your subscription from there.
🆘 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.