## **🔍 What This Article Covers**

This article explains how to request a full account deletion from Search Atlas. This is different from simply cancelling your subscription — a full deletion means your profile and all associated personal data are permanently removed from our systems.



## **⚠️ Before You Request Deletion**

Please be aware of the following before submitting your request:

- **Permanent action:** Account deletion cannot be undone. Once your data is removed, it cannot be recovered.
- **Subscription cancellation:** Deleting your account is separate from cancelling a subscription. If you have an active subscription, you may also want to cancel it to avoid future charges. You can manage your subscription under the top-right corner (avatar) → **Billing → Plans & Top-ups** tab.
- **Data removal:** All profile information, project data, and usage history associated with your account will be permanently erased.

## **📋 How to Submit a Deletion Request**

Account deletion cannot be completed through a self-serve option in the platform at this time. To have your account and all personal information permanently deleted, you must contact our support team directly. Here is how:

1. Open the **chat widget** in the bottom-right corner of the platform.
2. Type **human teammate** to be connected with a member of our team.
3. Clearly state that you are requesting a **complete account and profile deletion**, not just a subscription cancellation.
4. A support agent will escalate your request to the specialized team responsible for account deletion.

## **⏱️ What to Expect After You Submit**

Once your request has been received and escalated:

- Our specialized team will process the deletion of your account and all associated personal data.
- You will receive a confirmation once your information has been fully removed from our systems.
- Processing time may vary, but our team will keep you informed of the status through the chat.

## **💡 Frequently Asked Questions**

**Can I delete my account myself from the platform settings?**

Full account and data deletion currently requires manual processing by our specialized team. Please use the chat widget to submit your request.

**Will my data be completely removed?**

Yes. Upon confirmation, all profile information and personal data associated with your account will be permanently deleted from Search Atlas systems.

**What if I only want to cancel my subscription and not delete my account?**

Subscription management is handled separately. You can cancel or change your plan by navigating to the top-right corner (avatar) → **Billing → Plans & Top-ups** tab and managing your subscription from there.



## **🆘 Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.