🔍 Overview
If your Website Studio waitlist or lead capture form is recording duplicate entries every time someone submits their email, you are not alone. This is a known issue that can happen due to a few common causes — including form configuration, browser behavior, and page setup. This article explains why duplicates occur and walks you through the steps to resolve them.
⚙️ Why Duplicate Submissions Happen
Duplicate form entries in Website Studio are typically caused by one or more of the following:
- No submission confirmation or redirect: If the form does not redirect the user or display a clear success message after submission, visitors may click the submit button more than once, assuming the first attempt did not register.
- Missing submit button disable state: Without disabling the submit button after the first click, rapid or repeated clicks can fire multiple submission events.
- Browser back-button behavior: Users who navigate back to the form page after submitting may trigger a browser form resubmission prompt, which can log a second entry.
- Page published without saving latest changes: An outdated published version of the page may not include form settings you have already updated inside Website Studio.
🛠️ How to Fix Duplicate Submissions
Follow these steps inside Website Studio to address the most common causes:
- Open Website Studio: In the left sidebar, click Website Studio (URL: /website-studio) to access your pages.
- Select the affected page: Locate the page containing your waitlist form and open it in the editor.
- Check your form success action: Click on the form element, then open its settings panel. Confirm that a success action is configured — either a redirect to a thank-you page or a visible success message. This prevents users from submitting the form a second time out of uncertainty.
- Enable post-submit button state: In the form settings, look for an option to disable or hide the submit button after a successful submission. Enabling this prevents multiple clicks from registering as separate entries.
- Add or verify a thank-you redirect: Redirecting users to a separate confirmation page after submission stops the browser from resubmitting the form if the user presses the back button and confirms resubmission.
- Save and republish the page: After making changes, click Save and then Publish to ensure the live version of your page reflects your updated form settings. Unpublished changes will not affect live form behavior.
✅ How to Verify the Fix
Once you have updated your form settings and republished the page, test the form yourself:
- Submit the form using a test email address.
- Confirm that a success message appears or that you are redirected to a thank-you page immediately after submission.
- Try clicking the submit button a second time or navigating back — the form should not register an additional entry.
- Check your submissions list to confirm only one entry was recorded for your test email.
🧹 Cleaning Up Existing Duplicate Entries
If duplicate entries have already been recorded in your form submissions, you will need to remove them manually. Open your submissions data, sort by email address, and delete any repeated entries. There is currently no bulk-deduplicate tool within Website Studio, so this cleanup must be done entry by entry.
💡 Best Practices to Prevent Future Duplicates
- Always configure a success redirect or confirmation message for every form on your site.
- Test every form after publishing to verify it behaves as expected on the live page.
- Avoid publishing pages directly from a cached or previously saved draft without reviewing current form settings first.
- If you clone an existing page using the Clone an Existing Page action in Website Studio, double-check the cloned form settings before publishing — cloned forms inherit the original settings and may not have a success action configured.
💬 Still Seeing Duplicate Entries?
If you have followed all the steps above and duplicate submissions are still occurring, there may be a platform-level issue that requires investigation. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.