🔍 What This Article Covers
This article explains why 404 errors occur in Website Studio, how to troubleshoot them, and how to request courtesy credits if you used credits while working through a platform issue.
⚠️ Understanding 404 Errors in Website Studio
A 404 error in Website Studio means a page or resource could not be found. This can happen for several reasons:
- A generated or cloned page was not saved properly before publishing
- A project was imported with broken or missing asset links
- A temporary platform instability interrupted the page-generation process
- A URL path conflict occurred between pages in the same project
These errors are usually resolvable without losing your work. Follow the steps below before submitting a compensation request.
🛠️ How to Troubleshoot a 404 Error
- Navigate to Website Studio: In the left sidebar, click Website Studio. You will land on the /website-studio page.
- Locate the affected project: Find the project or page showing the 404 error. If the page is missing entirely, check whether it still appears in your project list.
- Try regenerating the page: Use the Generate PPC Site or Import Site action in Website Studio (What will we get done today?) to recreate the missing page. Clone an existing working page as a base if needed using the Clone an Existing Page option.
- Check imported projects: If the error appeared after using Import Project, verify that all assets and URLs in the imported files are valid and accessible.
- Review your Brand Vault: Open Create brand vault to confirm that brand assets are correctly linked, as missing brand assets can sometimes trigger 404 responses during page rendering.
- Reload and re-publish: After making corrections, save the page and re-publish. Wait one to two minutes, then test the URL again in a fresh browser tab.
💡 Common Fixes That Resolve 404 Errors
- Hard refresh the page: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear cached data that may be serving the old broken URL.
- Check for duplicate slugs: Two pages with identical URL slugs can cause a 404 on one of them. Rename the slug of the affected page to make it unique.
- Re-import the project: If an imported project is the source of the error, delete it and re-import using a clean file to rule out file corruption.
- Wait for propagation: Newly published pages can take a few minutes to go live. If the 404 is brand new, wait five minutes and check again before troubleshooting further.
📊 When Credits Are Used During a Platform Issue
Search Atlas credits are consumed each time a page is generated or a significant action is completed. If a platform-side issue — such as a temporary 404 error during generation — caused a credit to be used without producing a working result, you may be eligible for a courtesy credit refund.
To strengthen your request, gather the following information before reaching out:
- The date and approximate time the error occurred
- The name of the project and the action you were performing (e.g., Generate PPC Site in Website Studio (What will we get done today?))
- The number of credits consumed during the affected session
- Any error messages or screenshots you captured
🚀 How to Request Courtesy Credits
Credit compensation requests are handled by our support team on a case-by-case basis. To submit a request, follow these steps:
- Open the Search Atlas platform and log in to your account.
- Click the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Provide the details listed in the section above (date, project name, action, credits used, and any error evidence).
- Our team will review your request and apply courtesy credits to your account if the issue is confirmed to be platform-related.
Note: Courtesy credits are granted for verified platform issues, not for user errors such as accidentally generating duplicate pages. Providing clear details speeds up the review process significantly.
🙋 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.