🗺️ What This Article Covers

This article explains two issues you may encounter in OTTO (OTTO SEO): an error on the Activity or Work Summary tab that asks you to contact support, and how to roll back AI-generated JSON-LD schema changes and export a change log for your project. Both issues are common and usually self-resolvable in a few steps.
​

⚠️ Why the OTTO Activity Tab Shows a "Contact Support" Error

The most common cause of the OTTO Activity tab or Work Summary export throwing a "Something went wrong. Please contact support" error — or loading indefinitely — is a missing or disconnected Google Search Console (GSC) connection on your project. OTTO relies on live GSC data to populate the Activity tab and generate the Work Summary export. If GSC is not linked, or the OAuth token has silently expired, OTTO cannot retrieve the data it needs and will display this error.

Other causes include a briefly expired GSC OAuth token (where the connection appears active but has lost authorisation in the background) or a short-lived platform sync delay. Always check your GSC connection status before contacting support — it resolves the error in the vast majority of cases.
​

🔌 Step 1 — Check and Reconnect Your GSC Integration

1. Navigate to Left sidebar → OTTO SEO → Installation Guide.
2. Select your project from the project selector at the top of the page.
3. Scroll to the Google Search Console section and confirm whether your GSC property shows a green Connected status.
4. If the status is Not Connected, Disconnected, or missing entirely, go to Site Metrics → (GSC page) and click Connect GSC Account to complete the OAuth authorisation prompts to re-link the property.
5. Once reconnected, allow 2–5 minutes for OTTO to sync your GSC data, then return to the Activity tab and refresh the page.

✅ Step 2 — Confirm the Activity Tab Now Loads

After reconnecting GSC, navigate to Left sidebar → OTTO SEO → Overview and select your project from the project selector. Click the Activity (also labelled Work Summary) tab. The tab should now display your full OTTO task history without any error. If the error persists after reconnecting GSC and waiting 5 minutes, try clearing your browser cache or switching to a different browser before contacting support.
​

↩️ Step 3 — Roll Back AI-Generated JSON-LD Schema Changes

If OTTO has deployed JSON-LD structured data markup to your project and you need to revert those changes, follow these steps:

1. Navigate to Left sidebar → OTTO SEO → All Sites → Select your project → Tasks.
2. Select your project from the project selector at the top of the page.
3. In the task list, filter or search for tasks of type Schema or JSON-LD to locate the recently deployed changes.
4. Click the specific task you want to revert to open its detail panel.
5. Select the Rollback or Undo option within the task detail panel and confirm the action when prompted.
6. Repeat for each schema task you need to revert.

Important: Rolling back a task removes the AI-deployed schema markup from the affected pages. This action is not automatically reversible — confirm you want to revert before proceeding. If you need to re-deploy the same schema later, you can do so again from Left sidebar → OTTO SEO → All Sites → Select your project → Tasks.
​

📤 Step 4 — Export the Work Summary (Change Log)

To download a full timestamped log of all OTTO activity — including schema deployments, rollbacks, and other AI-driven changes — for your project:

1. Navigate to Left sidebar → OTTO SEO → Overview and select your project from the project selector.
2. Click the Activity (or Work Summary) tab.
3. Click the Export Work Summary button in the top-right area of the tab.
4. The downloaded file will contain a complete timestamped log of every task OTTO has applied to your project, which you can use as a change log for review or handoff.

Note: If the Export Work Summary button returns a "Something went wrong" error, this is almost always caused by the missing GSC connection described in Step 1. Reconnect GSC first, then retry the export.
​

🔍 Quick Troubleshooting Checklist

• Activity tab loading indefinitely or throwing an error? Check your GSC connection at Left sidebar → OTTO SEO → Installation Guide.
• "Something went wrong. Please contact support" on the Work Summary export? Reconnect GSC at Left sidebar → OTTO SEO → Installation Guide, wait 2–5 minutes, and retry.
• Need to see a complete log of every change OTTO made? Go to Left sidebar → OTTO SEO → Overview → Activity tab and click Export Work Summary.
• Need to roll back specific JSON-LD schema changes? Go to Left sidebar → OTTO SEO → Tasks, filter by Schema type, and use the Rollback option on each relevant task.
• Export still failing after reconnecting GSC? Clear your browser cache or switch browsers, then retry before contacting support.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.