🧭 Overview
If your Organic Keyword Position History appears stuck on an old date — for example, showing data only up to October 2024 — this indicates a data refresh issue on your account. This guide explains how to identify the problem, what to do about it, and how to request a trial extension so your evaluation time is not affected.
🔎 How to Check Your Keyword Position Data
Before contacting support, confirm whether your data is stale by following these steps:
- Navigate to your keyword position history or rank tracking section in the platform.
- Review the date shown on your most recent keyword position update.
- If the date has not changed for several days or appears stuck on an older month, your account may be affected by a data refresh issue.
⚠️ What Causes Stale Keyword Position Data
Keyword position history can occasionally fall behind due to a data refresh issue affecting your account. This is not caused by anything you did. Our team can identify and resolve the root cause once you report it.
🛠️ How to Report the Issue and Request a Trial Extension
If you confirm your keyword position history is outdated, contact our support team so we can investigate and restore accurate data. When you reach out, be ready to provide:
- The domain you are tracking.
- The last date shown in your position history.
- The approximate date range during which your data appeared stale, so our team can assess how much of your trial was affected.
If your trial period was impacted by stale data — meaning you could not properly evaluate Search Atlas keyword tracking features while the issue was present — you can request an extension when you contact us. Our team will review your specific situation and determine what can be done based on the details you provide.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.