This article addresses a specific issue where keyword data appears missing or completely invisible inside the platform — even though your account is active and payment has been confirmed. This is not a billing problem. The steps below outline general checks you can perform to help identify the cause. If they do not resolve the issue, contacting support directly is the fastest path to a fix.
General Checks to Try
- Confirm you are in the correct project. Keyword data is typically project-specific. Make sure you have the right project open for the domain or campaign you are trying to review. Switching to the correct project may immediately restore your data view.
- Clear your browser cache and reload. A stale cache can prevent data from rendering correctly. Clear your browser cache, close the tab, and reopen the platform fresh.
- Try a different browser or incognito window. If data appears in a private or incognito session, a browser extension or cached session may be interfering. Try disabling extensions and reloading in your main browser.
- Check your plan access. Some keyword tools may be restricted to specific subscription tiers. Review your current plan in your account settings to confirm keyword features are included.
- Check team or seat permissions. If your account is part of a team workspace, ask your workspace admin to verify that your seat has access to keyword tools. Restricted roles may suppress data visibility without showing an explicit error.
If the Issue Persists
If none of the steps above restore your keyword data, the issue likely requires investigation by the support team. When reaching out, please have the following ready:
- The name of the project or domain where keyword data is missing
- The specific tool or section where data is not appearing
- Any error messages or unusual behavior you have noticed, along with the approximate time it started
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.