🔍 Why Reports Keep Arriving After Account Closure
When a Search Atlas account is closed or a subscription lapses, some automated reports may continue to reach recipients for a short period. This happens because report schedules, recipient lists, and project statuses are not always fully cleared at the moment of deactivation.
✅ What You Can Do
If your account is still active and you have access, you may be able to reduce unwanted report delivery by reviewing your report settings and removing recipients or disabling schedules where those options are available to you.
However, because the steps required to fully stop outgoing reports depend on backend configuration that varies by account, the most reliable resolution is to contact the Search Atlas support team directly. A support teammate can intervene at the backend to stop unwanted report delivery on your behalf.
🚫 No Access to the Platform
If your account has been fully deactivated and you cannot log in, you will not be able to edit reports or projects yourself. In this case, escalate to the Search Atlas support team so they can stop unwanted report delivery at the backend.
When reaching out, please have the following ready:
- Your account name or email address
- The name or type of report still sending emails
- The recipient email addresses still receiving reports
- The approximate date your account was closed or deactivated
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.