💡 Overview
If you are experiencing a technical issue that you cannot resolve on your own — or if you simply need to speak with a real person — Search Atlas provides instant access to live human support directly inside the platform. No phone calls or emails are needed. This article explains exactly how to reach a support teammate and what to expect.
🚀 How to Connect with a Live Support Teammate
- Log in to your Search Atlas account.
- Look for the chat widget icon in the bottom-right corner of the platform.
- Click the icon to open the chat window.
- Type human teammate and press Enter.
- You will be connected with a member of our support team who can assist you in real time.
🛠️ When Should You Contact Live Support?
Reaching out to a live teammate is the right move in the following situations:
- You are experiencing a technical error or unexpected platform behavior.
- An OTTO SEO task is not executing as expected.
- Your sitemap, robots.txt, or crawl settings appear misconfigured.
- PPC campaign data is showing incorrect or unspecified statuses.
- A feature is unavailable or behaving differently than documented.
- You need help that self-service articles have not resolved.
📊 Tips for Faster Resolution
To help our team resolve your issue as quickly as possible, have the following information ready before starting the chat:
- A brief description of the issue you are experiencing.
- The name of the tool or feature involved (e.g., OTTO SEO, Local PPC, Site Auditor).
- The domain or project name affected.
- Any error messages or unusual behavior you have noticed.
- Screenshots if possible — these help our team diagnose issues faster.
⚙️ What Happens After You Connect?
Once you type human teammate in the chat widget, a support agent will join the conversation. They may:
- Ask clarifying questions to understand the issue.
- Investigate your account or project settings directly.
- Escalate the issue to our technical or engineering team if needed.
- Provide a workaround or resolution in real time, or follow up once the issue is investigated.
If your issue requires deeper investigation, our team will keep you updated on progress and next steps.
❓ Frequently Asked Questions
Is live chat available 24/7?
Our support team operates during business hours. If no agent is immediately available, leave your message in the chat and a teammate will follow up as soon as possible.
Can I use email or phone instead?
The live chat widget inside the platform is the only supported contact channel. All support requests should be submitted through the chat.
What if the chat widget is not visible?
Try refreshing the page or clearing your browser cache. If the widget still does not appear, try accessing the platform in a different browser or disabling browser extensions that may be blocking it.
🔍 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.