## **💡 Overview**

If you are experiencing a technical issue that you cannot resolve on your own — or if you simply need to speak with a real person — Search Atlas provides instant access to live human support directly inside the platform. No phone calls or emails are needed. This article explains exactly how to reach a support teammate and what to expect.

## **🚀 How to Connect with a Live Support Teammate**

1. Log in to your **Search Atlas** account.
2. Look for the **chat widget icon** in the **bottom-right corner** of the platform.
3. Click the icon to open the chat window.
4. Type **human teammate** and press Enter.
5. You will be **connected** with a member of our support team who can assist you in real time.

## **🛠️ When Should You Contact Live Support?**

Reaching out to a live teammate is the right move in the following situations:

- You are experiencing a **technical error** or unexpected platform behavior.
- An **OTTO SEO task** is not executing as expected.
- Your **sitemap, robots.txt, or crawl settings** appear misconfigured.
- **PPC campaign data** is showing incorrect or unspecified statuses.
- A feature is **unavailable or behaving differently** than documented.
- You need help that **self-service articles have not resolved**.

## **📊 Tips for Faster Resolution**

To help our team resolve your issue as quickly as possible, have the following information ready before starting the chat:

- A **brief description** of the issue you are experiencing.
- The **name of the tool or feature** involved (e.g., OTTO SEO, Local PPC, Site Auditor).
- The **domain or project name** affected.
- Any **error messages** or unusual behavior you have noticed.
- **Screenshots** if possible — these help our team diagnose issues faster.

## **⚙️ What Happens After You Connect?**

Once you type **human teammate** in the chat widget, a support agent will join the conversation. They may:

- Ask clarifying questions to **understand the issue**.
- Investigate your account or project settings **directly**.
- Escalate the issue to our **technical or engineering team** if needed.
- Provide a **workaround or resolution** in real time, or follow up once the issue is investigated.

If your issue requires deeper investigation, our team will keep you updated on progress and next steps.

## **❓ Frequently Asked Questions**

**Is live chat available 24/7?**  
Our support team operates during business hours. If no agent is immediately available, leave your message in the chat and a teammate will follow up as soon as possible.

**Can I use email or phone instead?**  
The live chat widget inside the platform is the only supported contact channel. All support requests should be submitted through the chat.

**What if the chat widget is not visible?**  
Try refreshing the page or clearing your browser cache. If the widget still does not appear, try accessing the platform in a different browser or disabling browser extensions that may be blocking it.

## **🔍 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.