🧭 Overview
If the Keyword Magic Tool displays a spinning icon and never loads results, you are not alone. This is a known issue that can occur when a keyword search returns no data from our index, when a report gets stuck in a loading state, or when a temporary system error interrupts the search. The steps below will help you resolve the issue in most cases.
⚡ Quick Fixes to Try First
- Refresh the page. Press F5 (Windows) or Cmd + R (Mac) to reload. A temporary glitch is sometimes the only cause.
- Clear your browser cache. Cached data can conflict with updated tool behaviour. Clear your cache, then reopen the tool.
- Try a different browser. Open the platform in Chrome, Firefox, or Edge to rule out a browser-specific issue.
- Disable browser extensions. Ad blockers and script blockers can interfere with search requests. Temporarily disable them and search again.
- Check your internet connection. A slow or unstable connection can cause requests to time out before results load.
🗺️ How to Navigate to the Keyword Magic Tool
Make sure you are using the correct location in the platform before searching.
- In the left sidebar, click Keywords.
- Select Keyword Magic from the sub-menu.
- Enter your keyword in the search bar and press Enter.
💡 Why This Happens
There are a few known reasons the Keyword Magic Tool can stall:
- Zero results in the index. Some keywords return no data from our search index. When this happens, the tool may spin indefinitely instead of displaying an empty results message. Our engineering team has addressed this in a recent fix, but very niche or newly trending keywords may still be affected.
- Report stuck in a loading state. Occasionally a report gets locked in a loading state due to a caching or processing error. Refreshing the page or starting a new search usually clears this.
- Slow keyword list load. Large keyword lists with many entries can take longer to process. Give the tool up to 60 seconds before assuming it has stalled, then refresh if nothing appears.
🔄 Step-by-Step Troubleshooting
- Navigate to Keywords → Keyword Magic in the left sidebar.
- Try searching for a different, broader keyword to confirm whether the issue is specific to one term. If a broader term loads fine, the original keyword may simply have no data in our index yet.
- If all searches stall, open the platform in an incognito or private window to eliminate cached data and extensions.
- If the issue persists in incognito mode, wait 10–15 minutes and try again. Occasional infrastructure load can cause temporary slowdowns.
- If searches are still stalling after waiting, note the exact keyword you searched and the time the issue occurred — this information will help our support team investigate quickly.
✅ When Results Load Slowly but Eventually
If results do appear after a long wait, this is likely related to list processing speed rather than a full stall. Our team has made improvements to reduce load times for large keyword lists. If slow loading is impacting your workflow regularly, please report it so our team can investigate your specific account.
🛠️ Still Not Working?
If you have followed all the steps above and the Keyword Magic Tool is still stalling, our support team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Incognito window steps with specific keyboard shortcuts: Chrome: Ctrl+Shift+N (Win) / Cmd+Shift+N (Mac); Firefox/Edge: Ctrl+Shift+P (Win) / Cmd+Shift+P (Mac). Also: detailed cache-clear steps (All time, Cookies+Cached files, close/reopen browser).