💡 Overview
Search Atlas offers a 48-hour refund window for subscription charges. If you request a refund within 48 hours of a payment processing, our billing team can review and approve it. Requests made after this window has closed are outside the scope of our refund policy and cannot be processed, as outlined in our Terms of Service.
⏱️ How the 48-Hour Window Works
The refund window begins the moment a payment is successfully charged to your account. Here is what you need to know:
- The 48-hour clock starts at the exact time and date your payment is processed — not when your billing cycle renews or when you receive a receipt.
- Cancelling your subscription after a payment has processed does not automatically trigger a refund.
- Cancellation stops future charges but does not reverse a charge that has already been made.
- If your cancellation request falls within 48 hours of the charge, you should contact support immediately to request a refund review.
📋 What Happens When You Cancel After a Payment
When a subscription renews and you cancel shortly after, two things happen independently:
- Cancellation — Your subscription is stopped and no future payments will be charged.
- Refund eligibility — Our billing team checks whether your cancellation request falls within the 48-hour window from the payment date.
If the request is outside the 48-hour window, the charge is confirmed as non-refundable under our Terms of Service. Your account will remain active until the end of the paid billing period, and no further charges will occur.
✅ How to Request a Refund Within the Window
If you have just been charged and want to request a refund, act as quickly as possible. Follow these steps:
- Log in to your Search Atlas account immediately after noticing the charge.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a support agent.
- Provide your account email, the charge amount, and the date the payment was processed.
- Explicitly request a refund and mention that you are within the 48-hour window.
The faster you act, the better your chances of falling within the eligible period. Our team will confirm the charge timestamp and process your request with the billing team if it qualifies.
❌ Why Refunds Are Denied Outside the Window
Our billing policy sets a strict 48-hour limit to maintain fair and consistent treatment for all customers. Once this window has passed:
- The charge is considered final and non-refundable.
- Our billing team is unable to make exceptions, regardless of the reason for cancellation.
- This policy applies to all subscription plans and billing cycles.
This is consistent with the Terms of Service you agreed to when signing up for Search Atlas.
💡 Tips to Avoid Missing the Refund Window
- Set a reminder before your billing renewal date so you can decide whether to continue or cancel in advance.
- Cancel before your renewal date if you do not want to be charged for the next cycle — this is the most reliable way to avoid unwanted charges.
- Monitor your email for payment confirmation receipts, which mark the start of the 48-hour window.
- Act immediately if you see an unexpected charge — do not wait to contact support.
🛠️ Still Have Questions?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.