Overview
Two of the most common WordPress plugin issues Search Atlas customers encounter are duplicate information appearing in the plugin and deployment statuses showing items as undeployed when they have already been deployed.
What to Have Ready Before Escalating
Because the specific causes and confirmed resolution steps for these issues need to be verified by our support team, please gather the following information before reaching out:
- Your project name in Search Atlas where the issue is occurring.
- A description of the duplicate data you are seeing — for example, which items are duplicated and where they appear in the plugin.
- The exact deployment status shown for the affected items (e.g., the label or status text displayed on screen).
- Any error messages displayed in the plugin or on your WordPress dashboard — copy the exact text.
- The timestamp or date when you first noticed the issue.
- Your WordPress site URL and the version of the Search Atlas plugin you have installed.
A support team member will be able to review your account, confirm the root cause, and walk you through the correct resolution steps for your specific situation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.