🗺️ Overview

When setting up a WordPress OTTO site, you may run into two common configuration issues: your Google Search Console (GSC) property not appearing in the site dropdown, and no visible field to enter a business address. Neither issue is related to billing or quota limits — both have straightforward fixes explained below.

🔍 Issue 1: GSC Site Not Showing in the Dropdown

When you create or configure a WordPress OTTO site, you are prompted to select a GSC property from a dropdown. If your site is missing from that list, it is almost always caused by one of the following reasons.

⚠️ Common Reasons Your GSC Site Is Missing

• GSC account not connected: Your Google Search Console account has not been linked to Search Atlas. The dropdown only shows properties from a connected GSC account.
• Wrong Google account connected: The GSC property you need belongs to a different Google account than the one currently authorised in Search Atlas.
• Property not verified in GSC: The site exists in GSC but ownership has not been verified. Unverified properties do not appear in the dropdown.
• Property type mismatch: Domain properties and URL-prefix properties are both supported, but the property must be active and returning data in GSC before it appears here.

✅ Steps to Fix a Missing GSC Site

1. Go to OTTO SEO in the left sidebar, then open SEO Automation (URL: /seo-automation-v3).
2. Open your OTTO site settings or begin creating a new WordPress OTTO site.
3. Before selecting a GSC property, confirm your Google account is connected. Look for a Connect Google Search Console option and verify the correct Google account is authorised.
4. If you are signed in with the wrong Google account, disconnect the current account and reconnect using the Google account that owns the GSC property you need.
5. Once the correct account is connected, return to the GSC dropdown — your property should now appear.
6. If the property is still missing, log in to Google Search Console directly at search.google.com/search-console and confirm the site is verified and actively owned under that Google account.
7. After verifying ownership in GSC, return to Search Atlas and refresh the dropdown. Allow up to a few minutes for the connection to sync.

📍 Issue 2: No Field to Add a Business Address

On the OTTO site configuration screen, the Single Address tab shows limited fields and may not display a dedicated input for a full business address. This is by design — the Single Address tab is intended for basic location data only.

To enter a complete business address, you need to use the Multiple Address tab instead.

✅ Steps to Add a Business Address

1. Go to OTTO SEO in the left sidebar, then open SEO Automation (URL: /seo-automation-v3).
2. Open your WordPress OTTO site settings.
3. Navigate to the address or location configuration section.
4. Click the Multiple Address tab — this tab contains the full address form including street address, city, state, postcode, and country fields.
5. Enter your business address details in the available fields.
6. Save your changes before exiting the configuration screen.

Note: If you only need to associate a single location with your site, you can still use the Multiple Address tab — simply add one address entry. This tab gives you complete address fields that the Single Address tab does not provide.

💡 Quick Reference Summary

• GSC site missing from dropdown → Check that the correct Google account is connected and the property is verified in GSC.
• No address field visible → Switch from the Single Address tab to the Multiple Address tab to access the full address input form.
• These issues are not billing or quota related — no plan changes are needed to resolve either problem.

💬 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.