Overview
Brand Vault pulls crawl data from OTTO to keep your brand's SEO context accurate and up to date. In some cases, Brand Vault may continue displaying older crawl data even after OTTO has completed a new site crawl — for example, after a site relaunch or a manual rescan. This article explains why this happens, what you should do, and what to expect.
What Causes This Issue
This problem is related to Brand Vault not syncing fresh data after a new OTTO site crawl completes. As a result, Brand Vault may continue showing previous crawl results rather than the latest data.
What To Do If Brand Vault Shows Stale Data
If you have completed a new OTTO crawl but Brand Vault is still displaying outdated information, we recommend contacting our support team so they can investigate and apply the appropriate fix for your account. To reach us, use the Get in touch button below, or message us directly through the chat — we will look into the sync issue for your account.
Tips to Keep Brand Vault Data Accurate
- Always run an OTTO scan after significant site changes, such as a relaunch, domain migration, or large content update.
- Give the crawl time to fully complete before checking Brand Vault for updated data.
- If you update brand information directly in Brand Vault, confirm that the changes are saved before relying on them for AI-assisted tasks.
Need Further Help?
If Brand Vault is still not reflecting your latest OTTO crawl data, our team is ready to investigate. Please reach out to our support team using the Get in touch button below and we will look into the issue for your account.