🔍 Overview
Search Atlas can publish content (for example Content Genius articles) directly to your GoHighLevel (GHL) subaccount via a CMS connector — but the connection must be configured correctly before articles can go live. To connect, go to the top-right avatar menu → Settings → CMS Connectors → Add Connector → GoHighLevel. Note: this CMS connector does not install OTTO — OTTO on a GoHighLevel site still uses the OTTO pixel. If the integration is not connecting as expected, this guide explains what to check and what information to have ready when contacting our support team.
✅ Before You Begin
Confirm the following before troubleshooting the connection:
- You are using a GHL subaccount API token. Search Atlas requires a subaccount-specific token to publish content.
- Your GHL subaccount has website/blog functionality enabled. If blogs are not active on the subaccount, publishing will fail even with a valid token.
- You have at least one blog set up inside the GHL subaccount. OTTO needs an existing blog destination to publish to.
- Your GHL account is on a plan that supports API access. Check your GHL subscription if you are unsure.
⚠️ Common Things to Check When the Connection Fails
- Confirm your API token is from the correct subaccount level: Make sure the token was generated from inside the specific GHL subaccount you want to connect, not from the agency dashboard.
- Check whether the blog feature is active on the subaccount: In GHL, blog publishing may need to be enabled at the subaccount level. Confirm the blog section is visible and accessible inside the subaccount.
- Confirm at least one blog exists in the subaccount: OTTO requires an existing blog destination. If no blog has been created yet, set one up in GHL before attempting to connect.
📋 What to Have Ready When Escalating
If the connection still does not work after checking the above, our support team will need the following details to investigate:
- Your Search Atlas project name and the GHL subaccount you are trying to connect
- A description of exactly what happens when you attempt to connect (e.g., any error message shown, word for word)
- The timestamp of when the issue occurred
- Confirmation of whether your GHL plan includes API access
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.