🔍 Overview
When writing content in Content Genius, the keyword generation feature may time out or fail to return results entirely. This is most commonly caused by browser compatibility issues rather than a problem with your account, quota, or internet connection. This article explains the root cause and walks you through the steps to resolve it.
⚠️ What You Might See
- Keyword suggestions fail to load after clicking generate
- A timeout or loading spinner that never completes
- The page becomes unresponsive during keyword generation
- No error message is shown, but results do not appear
These symptoms are consistent with a browser-level compatibility issue affecting how Content Genius processes and returns keyword data. Switching to a supported browser resolves the issue in most cases.
✅ Supported Browsers
Content Genius keyword generation is fully tested and supported on the following browsers:
- Google Chrome (latest stable version) — recommended
- Microsoft Edge (Chromium-based, latest stable version)
If you are using Safari, Firefox, or any other browser, keyword generation may time out or behave inconsistently. This is a known compatibility limitation and the most frequent cause of this issue.
🛠️ Step-by-Step Fix
- Switch to Google Chrome or Microsoft Edge. If you are not already using one of these browsers, download and install the latest stable version before continuing.
- Open Search Atlas in your supported browser and navigate to Left sidebar → Content → Content Genius (page title: "What are we writing today?") at /content/seo-content-assistant.
- Clear your browser cache. In Chrome or Edge, press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac), select Cached images and files and Cookies and other site data, then click Clear data.
- Disable browser extensions. Some ad blockers or privacy extensions can interfere with API requests. Open an Incognito / InPrivate window to test keyword generation without extensions active.
- Reload the Content Genius editor and attempt keyword generation again. Results should now load without timing out.
🔄 If the Issue Persists After Switching Browsers
If you are already using Chrome or Edge and still experience timeouts, try the following additional checks:
- Check your network connection. A slow or unstable connection can cause requests to time out. Try switching to a wired connection or a different network.
- Confirm you have an active Content Genius session. If your session has expired, log out and log back in before retrying.
- Test with a shorter content brief. Very long documents or briefs with a high volume of content may take longer to process. Try generating keywords on a shorter draft to isolate whether document length is a factor.
- Avoid running multiple Content Genius tabs simultaneously. Opening several editor sessions at once can cause request conflicts that lead to timeouts.
📋 Quick Reference: Common Causes and Fixes
- Unsupported browser (Safari, Firefox, etc.) → Switch to Chrome or Edge
- Browser extensions blocking requests → Test in Incognito / InPrivate mode
- Stale cache or cookies → Clear browser data and reload
- Unstable network connection → Switch networks or use a wired connection
- Expired session → Log out and log back in
- Multiple editor tabs open → Close extra tabs and retry in a single session
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.