🔍 Overview
When generating articles in Content Genius, Search Atlas uses AI credits to power each piece of content. If your credits are depleted, article generation will stop working. This article explains what to do if you encounter this issue.
❓ Why Article Generation May Stop Working
If you are unable to generate articles in Content Genius, the most likely cause is that your account's AI credits have been depleted for the current billing period.
🚀 What to Do If Your AI Credits Are Depleted
If your AI credits are depleted and you are unable to generate articles, please contact our support team directly. A team member can review your account, confirm your current credit status, and advise you on the available options to restore access to article generation.
📋 What to Have Ready When Contacting Support
To help the support team resolve your issue as quickly as possible, please have the following information available:
- Your Search Atlas account email address
- The approximate date when article generation stopped working
- The name of the blog or project where you encountered the issue
- Any error message displayed when attempting to generate an article
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.