## **🔍 Overview**

When writing content in Content Genius, the keyword generation feature may time out or fail to return results entirely. This is most commonly caused by **browser compatibility issues** rather than a problem with your account, quota, or internet connection. This article explains the root cause and walks you through the steps to resolve it.

## **⚠️ What You Might See**

- Keyword suggestions fail to load after clicking generate
- A timeout or loading spinner that never completes
- The page becomes unresponsive during keyword generation
- No error message is shown, but results do not appear

These symptoms are consistent with a browser-level compatibility issue affecting how Content Genius processes and returns keyword data. Switching to a supported browser resolves the issue in most cases.

## **✅ Supported Browsers**

Content Genius keyword generation is fully tested and supported on the following browsers:

- **Google Chrome** (latest stable version) — recommended
- **Microsoft Edge** (Chromium-based, latest stable version)

If you are using **Safari**, **Firefox**, or any other browser, keyword generation may time out or behave inconsistently. This is a known compatibility limitation and the most frequent cause of this issue.

## **🛠️ Step-by-Step Fix**

1. **Switch to Google Chrome or Microsoft Edge.** If you are not already using one of these browsers, download and install the latest stable version before continuing.
2. **Open Search Atlas** in your supported browser and navigate to **Left sidebar → Content → Content Genius** (page title: "What are we writing today?") at **/content/seo-content-assistant**.
3. **Clear your browser cache.** In Chrome or Edge, press **Ctrl + Shift + Delete** (Windows) or **Cmd + Shift + Delete** (Mac), select **Cached images and files** and **Cookies and other site data**, then click **Clear data**.
4. **Disable browser extensions.** Some ad blockers or privacy extensions can interfere with API requests. Open an **Incognito / InPrivate window** to test keyword generation without extensions active.
5. **Reload the Content Genius editor** and attempt keyword generation again. Results should now load without timing out.

## **🔄 If the Issue Persists After Switching Browsers**

If you are already using Chrome or Edge and still experience timeouts, try the following additional checks:

- **Check your network connection.** A slow or unstable connection can cause requests to time out. Try switching to a wired connection or a different network.
- **Confirm you have an active Content Genius session.** If your session has expired, log out and log back in before retrying.
- **Test with a shorter content brief.** Very long documents or briefs with a high volume of content may take longer to process. Try generating keywords on a shorter draft to isolate whether document length is a factor.
- **Avoid running multiple Content Genius tabs simultaneously.** Opening several editor sessions at once can cause request conflicts that lead to timeouts.

## **📋 Quick Reference: Common Causes and Fixes**

- **Unsupported browser (Safari, Firefox, etc.)** → Switch to Chrome or Edge
- **Browser extensions blocking requests** → Test in Incognito / InPrivate mode
- **Stale cache or cookies** → Clear browser data and reload
- **Unstable network connection** → Switch networks or use a wired connection
- **Expired session** → Log out and log back in
- **Multiple editor tabs open** → Close extra tabs and retry in a single session

## **💬 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.