🎯 Why Clear Issue Descriptions Matter

When you contact support, the fastest way to get help is to describe your issue clearly from the start. Our team can only investigate and resolve a problem once they understand what is happening. If you reach out without describing your issue, there will be a back-and-forth delay before troubleshooting can even begin.

📋 What to Include When You Ask for Help

Before starting a chat, take a moment to gather the following details. The more context you provide upfront, the faster our team can assist you.

• What you were trying to do: For example, "I was trying to run a Site Audit" or "I was publishing changes in Website Studio."
• What happened instead: Describe the unexpected result, error message, or behaviour you observed. Copy and paste any error text if you can.
• Where it happened: Include the tool or section of the platform (for example, OTTO SEO, OTTO, Local SEO, Landing Page Studio, or Google Business Profile).
• Your domain or project name: Let us know which site or project is affected.
• Steps to reproduce: If you can repeat the problem, briefly list the steps so our team can replicate it on their end.

🔍 Common Issues and Where to Find Them

If you are unsure which tool is causing your problem, the list below covers the most common areas where technical issues arise:

• OTTO SEO: Navigate to the left sidebar and select OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3). Issues here may include automation errors or pages not updating.
• OTTO & Site Audit: Problems such as crawls failing or OTTO not applying recommendations.
• Landing Page Studio (Website Studio): Issues such as visual edits not saving, background images not updating, or contact forms missing from pages.
• WordPress Connector: Errors during sync, grayed-out connection buttons, or wp_client_error messages.
• Google Business Profile (GBP): Difficulties managing multiple locations or adding a GBP profile through Brand Vault.

✅ A Simple Template to Describe Your Issue

Not sure how to word your request? Copy and fill in the template below when you open a chat:

• Tool or section: [e.g., Site Audit / OTTO / Landing Page Studio]
• What I was doing: [e.g., running a crawl / publishing a page edit]
• What happened: [e.g., I saw an error message / the change did not save]
• Error message (if any): [paste the exact text here]
• Domain or project: [your website URL or project name]

💬 How to Reach a Human Teammate

Our support team is available directly inside the platform. There is no phone number or email address — everything is handled through live chat so your conversation and account details are in one place.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Once connected, paste your issue description using the template above so your teammate can start investigating right away — no extra back-and-forth needed.