# **🎯 Why Clear Issue Descriptions Matter**

When you contact support, the fastest way to get help is to describe your issue clearly from the start. Our team can only investigate and resolve a problem once they understand what is happening. If you reach out without describing your issue, there will be a back-and-forth delay before troubleshooting can even begin.

# **📋 What to Include When You Ask for Help**

Before starting a chat, take a moment to gather the following details. The more context you provide upfront, the faster our team can assist you.

- **What you were trying to do:** For example, "I was trying to run a Site Audit" or "I was publishing changes in Website Studio."
- **What happened instead:** Describe the unexpected result, error message, or behaviour you observed. Copy and paste any error text if you can.
- **Where it happened:** Include the tool or section of the platform (for example, OTTO SEO, OTTO, Local SEO, Landing Page Studio, or Google Business Profile).
- **Your domain or project name:** Let us know which site or project is affected.
- **Steps to reproduce:** If you can repeat the problem, briefly list the steps so our team can replicate it on their end.

# **🔍 Common Issues and Where to Find Them**

If you are unsure which tool is causing your problem, the list below covers the most common areas where technical issues arise:

- **OTTO SEO:** Navigate to the left sidebar and select **OTTO SEO → All Sites (SEO Automation)** (URL: /seo-automation-v3). Issues here may include automation errors or pages not updating.
- **OTTO & Site Audit:** Problems such as crawls failing or OTTO not applying recommendations.
- **Landing Page Studio (Website Studio):** Issues such as visual edits not saving, background images not updating, or contact forms missing from pages.
- **WordPress Connector:** Errors during sync, grayed-out connection buttons, or wp\_client\_error messages.
- **Google Business Profile (GBP):** Difficulties managing multiple locations or adding a GBP profile through Brand Vault.

# **✅ A Simple Template to Describe Your Issue**

Not sure how to word your request? Copy and fill in the template below when you open a chat:

- **Tool or section:** [e.g., Site Audit / OTTO / Landing Page Studio]
- **What I was doing:** [e.g., running a crawl / publishing a page edit]
- **What happened:** [e.g., I saw an error message / the change did not save]
- **Error message (if any):** [paste the exact text here]
- **Domain or project:** [your website URL or project name]

# **💬 How to Reach a Human Teammate**

Our support team is available directly inside the platform. There is no phone number or email address — everything is handled through live chat so your conversation and account details are in one place.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

Once connected, paste your issue description using the template above so your teammate can start investigating right away — no extra back-and-forth needed.