📋 What Happened
If you attempted to upgrade your plan but the upgrade did not complete, you may still see a charge on your payment method. In this situation, our team can verify the upgrade status and process a refund for any charge that should not have occurred.
✅ What We Verified
When this issue was reported, we confirmed that the upgrade did not go through on our platform. Because the plan change was not applied, the charge was eligible for a full refund.
💵 Refund Details
The refund was issued for the full amount charged, returned to the original payment method. Refunds typically appear in your account within 5–10 business days, depending on your payment provider's processing time.
🛠️ How to Request Help
If you believe you were charged for an upgrade that did not take effect, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. They will verify the upgrade status and process a refund if applicable.