🗓️ When Do Credits Reset?
Your Search Atlas credits reset once per month, aligned to your billing cycle date — not the calendar month. This means your credits renew on the same day each month that you originally subscribed.
Example: If you subscribed on the 14th of the month, your credits reset on the 14th of every subsequent month, regardless of how many credits you used or had remaining.
⚠️ Do Unused Credits Carry Over?
No. Unused credits do not carry over to the next billing cycle. Any credits remaining at the end of your cycle expire when the new cycle begins. This is standard practice across all Search Atlas subscription plans.
💳 Understanding Your Subscription Charge
Your base subscription fee covers your monthly plan and the credit allocation included with that plan. This charge is fixed and billed automatically on your renewal date each month.
❓ Why Was I Charged an Extra Amount?
An additional charge on top of your base subscription is not random. It typically appears for one of the following reasons:
- Add-on purchase: A feature, tool, or credit pack was added to your account during the billing period.
- Credit top-up: You or someone on your team purchased additional credits after the monthly allocation was exhausted.
- Plan upgrade proration: If you upgraded your plan mid-cycle, you may be charged the prorated difference for the remainder of that cycle.
The exact reason for any additional charge is documented on your invoice. You can review your billing history directly by clicking your avatar in the top-right (Account Menu) and selecting Billing to see a breakdown of charges applied during each period.
🔍 How to Review Your Invoice and Billing History
To review your charges, log in to your Search Atlas account and navigate to the top-right avatar (Account Menu) → Billing. Your billing history lists all invoices, and each invoice includes a description of what was charged and the date it was applied. If a charge description is unclear, our support team can explain it in detail.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.