🔍 Overview
If your ad reports have been showing a spinning loading icon for more than a few minutes — or appear completely blank even after disconnecting and reconnecting your ad account — the most common cause is incomplete business or campaign setup inside OTTO Ads. Your ad account connection alone is not enough for reports to populate. OTTO Ads also needs an active business profile and at least one configured campaign to generate and display data.
⚠️ What Causes This Issue
Ad reports in OTTO Ads pull data based on two requirements being met simultaneously:
- A connected ad account (Google Ads or Meta Ads)
- A completed business setup with at least one active campaign configured inside OTTO Ads
If the second requirement is missing, the report has nothing to read from. This causes the loading spinner to run indefinitely and no data to appear — even if your ad account credentials are valid and the connection status shows as successful.
Disconnecting and reconnecting your ad account will not resolve this issue because the account connection itself is not the problem. The missing piece is the business and campaign configuration inside the platform.
✅ How to Fix It: Complete Your Business Setup
Follow these steps to check and complete your OTTO Ads business and campaign setup:
- From the left sidebar, navigate to Ads.
- Check whether a business profile has been created. If you see a prompt to set up a business or if the business section appears empty, complete the business setup form before continuing.
- Once your business profile is in place, confirm that at least one campaign has been created and activated. A campaign must exist and be active for report metrics to populate.
- After confirming both are in place, navigate to your ad reports and allow some time for data to load after initial setup, as the system needs time to sync metrics from your connected ad account.
- If reports are still not loading, try refreshing your browser and check again.
🚫 What Will Not Fix This Issue
The following actions are commonly attempted but will not resolve a loading or blank report caused by missing setup:
- Disconnecting and reconnecting your ad account
- Waiting longer without completing business or campaign setup
- Creating a new report without first completing the business and campaign configuration
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.