🔍 Overview
Some users encounter a blocking error when trying to submit a citation bundle — even though their available HyperDrive Credits (HDC) are sufficient to cover the cost. The error message typically references a credit limit (for example, "You have hit the limit of 245 HyperDrive credits") and prevents the submission from going through entirely.
If you are seeing this error despite having enough credits, follow the steps below to troubleshoot and get your submission through.
✅ Confirm Your HDC Balance Is Sufficient
Before troubleshooting, verify that your available HDC balance genuinely covers the cost of the citation bundle you are trying to submit. Check both your recurring credits and any purchased (top-up) credits, and confirm their combined total meets or exceeds the bundle size.
- Your billing cycle reset date affects when recurring credits are added — confirm the reset has fully processed.
- Purchased credits should be reflected immediately after a successful transaction.
- If your balance appears lower than expected, check your billing history for any recent deductions.
🔄 Try These Steps Before Contacting Support
- Refresh your browser and navigate back to your citation submission. Cached session data can sometimes cause the platform to display an outdated credit state.
- Clear your browser cache and log back in. This ensures the platform loads your current account balance fresh from the server.
- Wait a few minutes and retry. If your billing cycle reset very recently, there may be a brief delay before all credit types are fully reconciled in the system.
- Try submitting a smaller bundle to confirm whether the error is tied to a specific bundle size or affects all submissions.
- Check whether the issue persists across different browsers or devices. This helps rule out a local browser issue.
⚠️ When to Escalate
If you have confirmed your HDC balance is sufficient and the steps above do not resolve the error, please reach out to our support team. Share a screenshot of the error message and your current credit balance so the team can investigate your account directly. If you need further assistance, don't hesitate to contact us.