🔍 Overview
If you recently reduced the number of OTTO slots on your plan but still see a charge on your invoice, review the timing of the change and the slot count listed on the invoice to understand what was billed.
💡 How to Review an OTTO Slot Billing Charge
Check when the slot reduction was submitted and compare that with the billing period and line items on your invoice. The invoice should show the charge and slot quantity used for that billing period.
📊 Why Your Invoice May Still Show a Charge
A charge may still appear if the reduction was submitted after the billing period or invoice had already been processed. The invoice details and the date of the change can help determine whether the charge relates to the previous slot quantity or the updated one.
🛠️ What to Check
- Note the date when you submitted the OTTO slot reduction.
- Review the billing period covered by the invoice.
- Check the invoice line items and record the OTTO slot quantity and amount billed.
- Compare the invoice details with the slot reduction you requested.
⚙️ What You Should Do Next
If the invoice does not match the slot reduction you submitted, keep the invoice, the submission date, the expected slot count, and the billed slot count ready when requesting an account review. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.