🔍 Overview
If you are calling the Search Atlas API to retrieve published content and receiving a 404 error, you are not alone. This error can appear even when your published articles are clearly visible inside the Search Atlas platform. This article explains what to have ready when escalating this issue to our support team.
⚙️ What This Error Means
A 404 response when retrieving published content via the Search Atlas API indicates that the server could not locate the requested resource at the time of the call. Because the root cause requires investigation on the backend, our support team will need to look into your specific account and request details to identify what went wrong.
🚀 What to Do
This issue requires backend investigation by our support team. To help us resolve it as quickly as possible, please have the following information ready before reaching out:
- The exact API endpoint URL you are calling, copied directly from your integration or logs.
- The full error response you are receiving, including any response body or headers.
- The name of the workspace or project where the published content is located.
- The timestamp of when the 404 error occurred (date and time, including timezone).
- Confirmation of the content status — whether the affected content is confirmed as fully published inside the platform at the time of the error.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.