What This Article Covers
Some users encountered an issue where attempting to publish a press release returned a 'headline already taken' validation error, even when the headline was unique and had not been used before. This article explains what is known about the problem and how to get it resolved.
What Caused the Issue
This was a confirmed bug in the press release publishing process. The platform's validation logic was incorrectly flagging valid, unique headlines as duplicates when they were not. The error did not reflect a real conflict — it was a false positive produced by a fault in the backend validation check.
What To Do
Because this issue is caused by a backend validation bug, it cannot be resolved through self-service steps alone. To get your press release published, please contact the Search Atlas support team directly. When you reach out, have the following ready so the team can locate and correct your record as quickly as possible:
- The URL of the affected press release
- The exact headline text you are trying to use
Do not repeatedly attempt to publish while waiting for a response — this will not resolve the underlying issue.
Once the support team confirms the fix has been applied, return to your press release and attempt to publish again. The 'headline already taken' error should no longer appear.
If you need help, please contact our support team via the chat icon in your Search Atlas dashboard.