🔍 Overview
During certain Search Atlas webinars, attendees who upgrade to a Pro Annual plan are promised a bonus of 100 Hyperdrive Credits (HDC). These credits are not applied automatically — you need to contact the support team so they can verify your upgrade and apply the credits manually to your account.
This article explains exactly what to do to claim your promised credits as quickly as possible.
✅ Before You Reach Out
To help the team verify and process your request without delays, have the following ready:
- The email address associated with your Search Atlas account (the one you used to upgrade to Pro Annual).
- Confirmation that your plan has already been upgraded — the team will need to verify this before applying the credits.
- A brief note mentioning the specific webinar promotion you were promised the credits on.
💬 How to Request Your Credits
- Log in to your Search Atlas account.
- Open the chat widget in the bottom-right corner of the platform.
- Request to speak with a member of the support team.
- Let the agent know you are claiming the 100 HDC webinar promotion for upgrading to Pro Annual.
- Provide the email address on your account so the team can verify your upgrade status.
Once the team confirms your upgrade, they will escalate the request to the specialized credits team. After the credits are applied, you will receive confirmation directly in the chat.
⏱️ What to Expect
After your request is submitted and your account is verified, credits are typically applied within one business day. The support team will confirm in chat once the 100 HDC have been added to your account.
❓ Frequently Asked Questions
- Will the credits be applied automatically? No. Webinar promotional credits must be requested manually through the chat widget so the team can verify eligibility.
- What if I upgraded but missed the webinar credit offer? Contact the team through the chat widget and explain the situation. Include your account email and any details about the promotion you were told about.
- Where can I see my Hyperdrive Credits balance? You can check your current credit balance in your account after the credits have been applied. The support team can confirm where to locate them once the credits have been added.
- Does the promotion apply to monthly plans? Based on the webinar offer, this promotion is specifically for customers who upgrade to a Pro Annual plan. Confirm your eligibility with the support team if you are unsure.
🛠️ Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform to connect with our support team.