Overview
Two closely related questions come up frequently for agencies and businesses managing multiple locations in Search Atlas: how GBP (Google Business Profile) automated review response credits are counted across many locations, and why the number of billed OTTO sites may not match the number of active sites you see in your account. This article explains what to expect and what information to have ready when escalating either issue to our support team.
GBP Review Automation Quotas
GBP review automation quotas govern how automated review responses are allocated across your connected locations. Because the specifics of how credits are counted, shared, and reset can vary depending on your plan and account configuration, the exact mechanics are not the same for every account.
If you are seeing unexpected quota usage or believe your quota is not being counted correctly, this requires investigation by our support team. When escalating, please have the following ready:
- The names or URLs of the affected GBP locations so the team can identify which locations are involved.
- The approximate date you noticed the discrepancy to help narrow down when the issue began.
- A description of what you expected versus what you are seeing (for example, which locations you believe should or should not be consuming quota).
- Your current plan or any custom pricing arrangement if you are aware of it, as quota limits differ by plan.
OTTO Site Billing Discrepancies
It is not uncommon to see a difference between the number of OTTO sites shown in your account and the number reflected on your bill. The relationship between active sites and billed sites depends on your specific plan and contracted terms, and cannot be determined from account views alone.
If you believe you are being billed for more OTTO sites than you should be, or if the number does not match what you expect, please escalate to our support team with the following information ready:
- Your account name and the email address on the account.
- The number of OTTO sites you see as active in your account and the number you are being billed for.
- The relevant invoice date or billing period where the discrepancy appears.
- Any custom or negotiated pricing terms you are aware of, as contracted plans may have fixed site allowances that differ from what is visible in the account dashboard.
Our team will review your account configuration and billing records to identify the source of the discrepancy and correct it if needed.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.