🔍 Overview
When you export a GBP Audit report to PDF, you may notice that citation details visible in your dashboard do not appear in the downloaded file. This is a known issue that our team is investigating.
❓ Why This Happens
Citation details are sometimes missing from GBP Audit PDF exports. The root cause has not yet been confirmed, and there is currently no self-serve fix available. If you are experiencing this, reaching out to our support team is the recommended next step.
🛠️ How to Escalate This Issue
To help us investigate as quickly as possible, please have the following information ready before reaching out:
- The name of the GBP project affected
- The date and approximate time you attempted the export
- A description of which citation details are missing from the PDF
- If possible, a screenshot comparing the dashboard view with the exported PDF
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.