🔍 What Is This Error?
When you run a GBP Audit or Heatmap ranking analysis, you may see an Out of Points error — even if your Local SEO Points balance appears to show points remaining. This is a known platform issue and is not caused by anything you did wrong.
⚙️ Why Does This Happen?
The error is triggered by a quota issue that blocks GBP Audits and Heatmaps from running. The system incorrectly reports an out-of-points state that does not reflect your true available balance, causing audits and heatmaps to fail even when your visible point balance is not exhausted.
🚀 What You Should Do Right Now
If you are currently blocked by this error, follow these steps:
- Do not attempt to run the audit repeatedly — repeated attempts will not resolve the underlying issue.
- Take a screenshot of the error message and your Local SEO Points balance for your records.
- Contact our support team directly so we can investigate and help unblock your account. When reaching out, please have the following ready:
- The name of the GBP project affected.
- The approximate date and time the error occurred.
- A screenshot of the error message and your points balance, if available.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.