📋 Overview
The Signal Genesys External API allows you to programmatically manage press releases, entities, media assets, and distribution channels from within your own workflow. This article covers the key technical areas customers most commonly ask about, including entity configuration, release publishing, credit management, image handling, request validation, and response schema details.
Because the full technical specification for the Signal Genesys External API — including verified endpoint paths, required and optional field names, parameter flags, credit deduction logic, and behavioral rules — is not publicly documented in a single reference, the details for your specific implementation may vary. Our team can confirm the exact specifications that apply to your account and integration.
🏷️ Configuring Entities
Entities represent the brand, person, or organisation associated with a press release. If you have questions about which fields are required for entity configuration, how entity updates affect previously published releases, or how to reference entities across multiple releases, please reach out to our team with the following information ready:
- Your Signal Genesys account name or project identifier
- The specific entity type you are working with (e.g. brand, person, or organisation)
- A description of the behaviour or error you are experiencing, including any exact error messages and timestamps
📤 Publishing Releases
Publishing a press release through the API involves submitting a validated payload. Common questions in this area include draft versus published states, how distribution channel variants are handled on re-submission, batch submission behaviour, and indexation tracking. To get accurate guidance for your integration, please have the following ready when you contact us:
- Your Signal Genesys account name or project identifier
- The endpoint and request method you are using
- The exact error message or unexpected behaviour you observed, including timestamps
- A sanitised version of your request payload (remove any sensitive credentials before sharing)
💳 Understanding and Managing Credits
Credits govern how many releases you can publish. If you have questions about when credits are deducted, how draft versus published states affect your credit balance, or how to track remaining credits, our team can confirm the exact rules that apply to your account plan. Please have the following ready:
- Your Signal Genesys account name
- The specific action you took (e.g. publishing, re-submitting to additional channels) and the credit change you observed
- Any relevant timestamps
🖼️ Image Management, Request Validation, and Response Schemas
For questions about uploading and referencing images in release payloads, understanding validation error responses, or interpreting API response schemas, the specifics depend on your API version and account configuration. When escalating these questions, please include:
- Your Signal Genesys account name or project identifier
- The API version or integration type you are using, if known
- The exact validation error message or response body you received, including timestamps
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.