🔍 What This Error Means
When you attempt to generate an AI article and see the message "Folder you are looking for has been deleted or doesn't exist", the platform cannot locate the destination folder assigned to your content. This is a folder or permissions issue — not a quota or credit problem. Your AI article generation credits are unaffected.
This error typically appears in the AI Content Templates tool, but can also surface in other content generation workflows that write output to a saved folder.
⚠️ Common Root Causes
- Deleted workspace folder: The target folder was removed by you or another team member after it was originally assigned.
- Permission revocation: Your user role was changed and you no longer have write access to the folder where generated articles are saved.
- Corrupted folder path: The folder reference stored in your template or project settings points to a path that no longer exists, often after a workspace reorganisation.
- Shared workspace conflict: A collaborator deleted or renamed a shared folder that your account still references.
🛠️ Step-by-Step Troubleshooting
- Navigate to AI Content Templates. Go to Left sidebar → Content → AI Content Templates. Locate the template or generation task that triggered the error.
- Check the assigned output folder. Open the template settings or the generation task configuration. Look for a Save to Folder or Destination field. If it shows a folder name that no longer exists, this is the direct cause.
- Reassign a valid folder. Click the folder field and select an existing folder from the dropdown. If no folders appear, you will need to create a new one first (see Step 4).
- Create a new folder if needed. Inside AI Content Templates, use the folder management options to create a new destination folder. Give it a clear name so it is easy to identify going forward.
- Re-run the article generation. With the valid folder now assigned, trigger the article generation again. The error should no longer appear and your article will save to the new location.
- Check your role permissions (if the error persists). Ask your workspace admin to confirm that your user role includes write access to the selected folder. In shared or agency workspaces, folder permissions are role-dependent. The admin can adjust permissions under workspace settings.
- Audit other templates for the same issue. If you use multiple AI Content Templates, review each one to ensure no other templates still reference a deleted or inaccessible folder. Updating them now prevents repeat errors.
✅ How to Prevent This Error in Future
- Before deleting any folder in your workspace, check whether it is referenced in an active AI Content Template or content generation task.
- When reorganising folders, update all template destination settings to point to the new folder paths.
- If your team shares a workspace, communicate folder changes to all collaborators before making them.
- Periodically review your AI Content Templates settings to confirm all folder references are still valid.
❓ This Is Not a Quota Issue
A common misconception is that this error indicates you have run out of AI article generation credits. That is not the case. Quota exhaustion produces a different, clearly labelled message. If you see the folder error described in this article, your credits are intact and the fix is purely a folder or permissions correction as outlined above.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.