🔍 What Is This Issue?
A system bug caused some posts to be removed from the publication queue even after they had been successfully published on time. This affected customers who completed their posts within the required window but were incorrectly flagged, triggering an automated removal from the queue.
If this happened to you, your post was published — the removal was a system error, not a reflection of your performance or eligibility for payment.
⚙️ Why Did This Happen?
Our publication queue system uses an automated pipeline to track post status and timing. A bug in this pipeline caused the system to incorrectly remove some posts from the queue even though they had been successfully published on time. Our engineering team identified the issue and worked to resolve it.
✅ What Has Been Fixed?
Our team has investigated and resolved the underlying system bug responsible for the incorrect queue removals. Affected posts were reviewed and corrected on the backend.
📋 What Should You Do If This Affected You?
If your post was published on time but was removed from the queue, follow these steps:
- Confirm your post is live by visiting the published URL or checking your connected platform (e.g., Google Business Profile).
- Take a screenshot or note the published date and time as evidence.
- Have your project name, the affected post details, and any relevant timestamps ready when you reach out so our team can review and correct your queue status promptly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.