🔍 Overview
Some customers encounter a spinning loader, blank plan cards, or errors such as 'Failed to get updated profile data' or 'Network error' when reaching the choose-plan page after registration. This can happen across different browsers and devices. This article explains why this occurs and walks you through every step to resolve it.
⚠️ Common Symptoms
- The choose-plan page displays an infinite spinning wheel with no plan options loading.
- Error messages appear: 'Failed to get updated profile data' or 'Network error'.
- The Start Free Trial button stays on 'Processing…' for 20–40 seconds before anything happens — or nothing happens at all.
- The issue persists across multiple browsers, incognito/private mode, and mobile devices.
🛠️ Step-by-Step Troubleshooting
- Wait briefly and refresh. If you just registered, the system may still be provisioning your account. Wait 60 seconds, then press F5 (or pull-to-refresh on mobile) to reload the page.
- Clear your browser cache and cookies. Cached data from a previous session can interfere with profile loading. Clear your cache, close all tabs, and reopen the choose-plan page.
- Try a different browser. Open the page in a different browser (for example, Chrome, Firefox, or Edge) to rule out a browser-specific conflict.
- Disable browser extensions. Ad blockers, VPNs, and privacy extensions can block API calls that load plan data. Disable all extensions, then reload the page.
- Check your internet connection. A weak or intermittent connection can trigger network errors. Switch networks (for example, from Wi-Fi to mobile data) and try again.
- Use a direct login link. Navigate directly to app.searchatlas.com, log in with your registered credentials, and allow the platform to redirect you to the choose-plan page automatically.
- Try again after 10–15 minutes. Temporary backend delays can cause profile data to be unavailable. If none of the above steps work immediately, wait a short time and try again.
💡 About the 'Processing…' Delay on Start Free Trial
When you click Start Free Trial, the button may show 'Processing…' for up to 40 seconds before the checkout window opens. This is a known delay that occurs while the system prepares your trial session. Do not click the button multiple times — doing so can cause duplicate requests. Wait for the checkout to open on its own.
📋 What Our Team Can Do for You
If the choose-plan page still does not load after completing all the steps above, a member of our team can manually activate your free trial so you can access the platform right away. No further action is required on your end — simply reach out and we will handle it.
🆘 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.