Overview
The Page Explorer tool inside OTTO SEO's Site Audit occasionally shows a "Page is being processed" banner for an extended period, and the Recrawl Page button becomes disabled. This article explains what to do if you encounter this stuck state.
Why Does This Happen?
When a recrawl is triggered, Page Explorer runs background processing tasks for the page. In some cases, a known issue can cause the processing banner to persist even after the core work is complete, leaving the page flagged as still processing in the UI.
What You Should Try First
- Wait a little while. Short processing delays are normal. Give the system some time to finish background tasks before taking further action.
- Hard-refresh your browser. Force a full page reload to clear any stale UI state that may be displaying an outdated processing status.
- Check if your data is already updated. Scroll through the Page Explorer report for the affected URL. If metrics, issues, and recommendations are visible and up to date, the crawl likely completed successfully and only the UI state is stuck.
- Navigate away and return. Go to a different section of the platform and then navigate back to Page Explorer. This can sometimes clear a stale processing state displayed in the UI.
If the Banner Remains Stuck
If the processing banner has been showing for an extended period and the Recrawl Page button remains disabled after trying the steps above, the processing job likely needs to be manually cleared on the backend. To escalate, please have the following ready:
- The exact URL of the page showing the stuck processing status
- Approximately how long the processing status has been stuck
- The name of the OTTO SEO project or site affected
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.