What Is This Error?
When ordering a press release inside an OTTO project, you may encounter a validation error related to the press release content type. This is a known issue that our team will need to investigate directly on your account.
What to Have Ready Before Contacting Support
- The name of the affected OTTO project
- The exact validation error message you are seeing
- The timestamp or date and time when the error occurred
- Any screenshots of the error, if available
What to Expect
Because this error occurs at the account and project level, our support team will need to look into your specific OTTO project configuration to identify the cause and apply a fix. There are no self-serve steps available to resolve this error on your own at this time.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.