🔍 Overview
After adding or updating a Shopify API token, your connector may still show a Disconnected status in Search Atlas. This is almost always caused by cached authentication data that prevents the platform from recognising your new token. Following the steps below will clear that cache and restore the connection.
🚀 Step-by-Step: Clear Cache and Reconnect
- Locate your Shopify connector. In Search Atlas, find your existing Shopify connector. Even if the status shows Disconnected, do not add a duplicate connector — work with the existing one.
- Remove the existing connector. Disconnect or remove the existing Shopify connector. This clears the cached authentication session tied to the old token.
- Hard-refresh your browser. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to clear any locally cached page data.
- Re-add the Shopify connector. Add the Shopify connector again from scratch.
- Enter your token. Paste your Shopify API token into the connector setup.
- Save and verify. Save the new connector and wait for the status to update to Connected.
💡 Why This Happens
When a Shopify API token is replaced or expires, cached authentication data can conflict with the new credentials, causing the connector to appear disconnected even though the token itself is valid. Removing the connector and re-adding it clears this cached data so a fresh authentication handshake can occur.
✅ Confirming the Connection is Working
Once the status shows Connected, verify the integration is fully functional by checking that any reports or features relying on Shopify data are loading correctly without errors.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.