Pricing, Discounts & Promotions

📰 Fix Publication Media Site Deactivation and Pricing

⚡ Implementation Package Pricing and Delivery Options

💳 Coupon Eligibility for Annual Subscriptions

🔍 Coupon Eligibility Basics Most promotional codes are designed for monthly plans only. Annual subscriptions qualify only for specific retention offers or seasonal campaigns announced in your dashboard. Codes from external sources rarely apply to yearly billing cycles. ✅ How to Check Your Code Enter the coupon during checkout or in account settings. The system will instantly show whether it is valid for your annual plan. Invalid codes display an error and leave your current pricing unchanged. 💰 Refunds After Activation Once a coupon is applied to an annual subscription, refunds are not issued for prior payments. The discount takes effect on the next billing date only. If you recently upgraded or paid annually, the code cannot retroactively adjust that charge. 📅 Special Retention Offers During cancellation, eligible users may receive a limited-time 50 percent discount for two months before reverting to standard pricing. These offers replace standard coupon fields and cannot be combined with other codes. 🚫 Common Restrictions - Coupons cannot extend an annual term indefinitely or make the plan appear permanently free. - Existing annual subscribers are excluded from most new customer promotions. - Only one active discount applies per subscription at any time. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔓 Restoring Access After Annual Plan Correction

This article explains why access to your projects can temporarily pause after an annual plan correction and shows you how to get back to work quickly. 💡 What Happened During Your Plan Correction Some annual plans were set up with incorrect details, such as an active trial flag, a wrong base plan price, or an addon charge that should not have been applied. When we correct these plans, your subscription record is rebuilt. In some cases, a leftover trial or cancellation flag stays attached to your account during that rebuild and blocks access, even though your payment went through and your plan is valid. You may see a message saying you have no active subscription, or a screen that stops you before you reach your projects. Your projects, data, and history are safe. Nothing was deleted. This is an access issue, not a data issue, and it is fully reversible. ✅ Confirm Your Plan Is Active Before troubleshooting, verify that your corrected plan is registered to your account: 1. Click your avatar in the top-right corner of the platform. 2. Select Billing, then open the Plans & Top-ups tab. 3. Check that your annual plan appears with an active status and the corrected price. 4. Open the Activity Log tab under Billing to confirm the correction, refund, or addon removal was applied. If your plan looks correct, continue with the restore steps below. If no active plan appears at all, skip to the last section of this article, because your subscription must be re-linked by our team. 🛠️ Steps to Restore Project Access Most customers regain access within a few minutes by refreshing their session: 1. Log out of Search Atlas completely and close your browser tab. 2. Clear your browser cache and cookies, or open a private or incognito window. 3. Log back in with your usual credentials. 4. In the left sidebar, select Social, then All Projects. 5. If your projects do not appear right away, wait 15 minutes and refresh the page. Subscription corrections can take a short time to sync across all services. If you work with a team, also confirm your seat is still active. Click your avatar in the top-right corner, select Team Members, and check that your role is set to Admin or Member rather than Deactivated. A deactivated seat produces the same blocked screen. 📅 About Renewal Dates and Quota Resets Customers on annual plans may notice the Billing page labels the annual renewal date as a Recurring Quota Reset. This is a display issue only. Your quota resets on its normal schedule, your renewal date is unchanged, and no action is needed from you. A fix for the label is already in progress. 🔐 If You Still Cannot Get In A small number of accounts have a stuck trial or cancellation flag that our team must remove manually. This cannot be fixed from your side, and it will not clear on its own. If the steps above do not restore your access within one hour of your plan correction, reach out so we can clear the flag and re-link your subscription. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎁 Extend or Fix Your Promotional Trial Period

🔍 Why Your Trial Length Might Look Different Search Atlas offers different trial promotions depending on where you signed up. For example, a video, affiliate link, or partner offer may include a 30-day free trial, while the default signup flow provides a 7-day free trial. If your account shows fewer days than the promotion promised, it is likely because the promo code was not applied at checkout or needs to be redeemed manually. ✅ Step 1 — Check Your Current Trial Status Before taking any action, confirm how many trial days remain on your account: 1. Click your avatar in the top-right corner of the platform. 2. Select Billing from the dropdown menu. 3. Open the Plans & Top-ups tab. 4. Review your current plan and the trial end date displayed on screen. If the end date does not match the promotion you signed up under, continue to the next step. 🎟️ Step 2 — Redeem a Promo Code If you received a promotional code (for example, through a YouTube video, a partner page, or a special offer link), you can apply it directly inside the platform: 1. Click your avatar in the top-right corner. 2. Select Billing. 3. Open the Services tab (you can also use the Invoices or Activity Log tab — the Redeem Promo Code button appears on all three). 4. Click Redeem Promo Code. 5. Enter your code exactly as provided and confirm. Once redeemed successfully, your trial end date will update automatically. Return to the Plans & Top-ups tab to verify the new expiry date. 💡 Tips to Avoid Common Issues - Apply the code before your trial expires. Promo codes cannot extend a trial that has already ended and converted to a paid plan. - Use the exact code from the promotion. Codes are case-sensitive and tied to specific offers. - Each code can only be redeemed once per account. If you see an error saying the code is already used, your extension may already be active — check your trial end date on the Plans & Top-ups tab. - Signed up via a special link? Some affiliate or partner links apply the extended trial automatically at signup. If it was not applied, use the manual redemption steps above. ⚙️ What Happens When Your Trial Ends At the end of your trial period — whether 7 or 30 days — your account will transition to the paid plan you selected at signup. You will be charged on that date unless you cancel beforehand. No partial charges are applied during an active trial. If you signed up under a special annual or promotional offer, any recurring top-ups you added will follow their own billing schedule independently of the trial end date. 🛠️ Still Seeing the Wrong Trial Length? If you have followed the steps above and your trial still does not reflect the promotion you signed up under, our team can manually verify your signup source and apply the correct extension to your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. When you reach out, please have the following ready to speed things up: - The URL, video link, or source where you saw the promotional offer - The email address used to create your account - Your approximate signup date - Any promo code you were given, if applicable

💡 Understanding Your Annual Plan Before You Buy

🔍 What This Article Covers Some customers sign up for an annual Search Atlas plan expecting the platform to perform SEO tasks — including link building — fully on autopilot. This article clarifies what the platform actually does and what options are available if you feel the plan does not match your expectations. ⚙️ What Search Atlas Does (and Does Not) Do Automatically Search Atlas is a powerful SEO toolkit that gives you data, insights, and tools to execute your SEO strategy. It is not a done-for-you or fully automated SEO service. Here is a quick breakdown: - Automated features: OTTO SEO can apply on-page optimisations to your connected site when you activate it. Rank tracking, site audits, and reporting update on a set schedule. - Manual action required: Link building is a research and prospecting tool. The platform surfaces link opportunities and tracks progress — but you or your team must initiate and carry out outreach. Search Atlas does not build links on your behalf automatically. - Content creation: AI writing tools assist you in drafting content, but a human must review, edit, and publish it. If you purchased an annual plan expecting hands-free, automated link building, we understand the frustration. The platform is designed to make your SEO work faster and smarter — not to replace the human effort behind it. 📋 Annual Plan Refund Policy Search Atlas annual plan refund requests based on a misunderstanding of platform features are assessed on a case-by-case basis by our billing team. If you believe your situation warrants a review, please reach out to support with the details of your request. 🛠️ Steps to Take If You Want to Request a Refund 1. Gather your account details: Have your registered email address and the date of purchase ready before contacting support. 2. Be specific about the issue: Clearly describe what you expected the platform to do versus what you experienced. This helps our team assess your request faster. 3. Contact support: Our billing team can only review refund requests through the official support channel. 4. Allow time for review: Refund assessments are not instant — our billing team will follow up with you once your request has been reviewed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Understanding Annual Plans Before You Commit

🔍 What This Article Covers Some customers sign up for an annual Search Atlas plan expecting the platform to handle SEO tasks — including link building — fully on autopilot. This article clarifies what the platform does, what requires your input, and what to do if you feel your plan does not match your needs. ⚙️ What Search Atlas Does and Does Not Do Automatically Search Atlas is a powerful SEO toolset that gives you the data, workflows, and AI-assisted features you need to grow organic traffic. However, it is important to understand the distinction between automated tools and fully hands-off execution. - OTTO SEO assists with on-page and technical SEO on connected sites — but it still requires your involvement to connect your site and act on recommendations. - Link building is supported through tools and workflows within the platform — but the platform does not build links on your behalf without your active involvement. - Content creation tools assist your writing process; they do not publish or distribute content automatically. In short: Search Atlas accelerates your SEO work significantly, but it is a self-serve platform, not a managed service. Your results depend on how actively you use the tools available to you. 📋 How Annual Plans Work When you subscribe to an annual plan, you are committing to a 12-month billing cycle. If you signed up believing the platform would operate as a fully managed or automated service and that expectation was not met, you may have grounds to discuss your situation with our support team. 🛠️ What to Do If You Believe Your Annual Plan Was Misunderstood If you signed up with expectations that do not match how the platform actually works, follow these steps: 1. Gather your account details. Before reaching out, have the following ready: your account email address, the date you subscribed, and a brief description of what you expected the platform to do versus what you experienced. 2. Contact our support team promptly. Refund or plan-adjustment requests related to a misunderstood annual plan must be reviewed by our billing team. The sooner you reach out after identifying the issue, the better positioned our team will be to help you. 3. Explain the specific mismatch. Clearly describe what you believed was included — for example, fully automated link building or a managed SEO service — and how you came to that understanding. This context helps our team assess your request accurately. 4. Ask about your options. Our team can review your account, explain what is actually available on your plan, and discuss whether any accommodation is possible given the circumstances. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Pay for Your Subscription Before Trial Ends

🧾 Overview Your Search Atlas free trial gives you full access to the platform for a limited time. Before your trial ends, you can upgrade to a paid subscription at any time to avoid any interruption to your access. This article walks you through everything you need to know — pricing, accepted payment methods, and the exact steps to complete your payment. 💰 Understanding Your Subscription Pricing Search Atlas offers several subscription plans based on the features and usage limits you need. Your pricing depends on the plan you selected when you signed up for your trial. - Starter Plan: Designed for individuals and small teams getting started with SEO. - Growth Plan: Built for growing businesses that need more keywords, projects, and data. - Pro Plan: For agencies and power users requiring advanced features and higher limits. To see the exact price for your current trial plan, navigate to the top-right avatar (Account Menu) > Billing > Plans & Top-ups inside the platform. Your plan name and monthly or annual price will be displayed there. 📅 When Should You Pay? You can upgrade from your free trial to a paid subscription at any point during your trial period — you do not need to wait until the final day. Paying early is recommended because: - It prevents any gap in access if you forget before the trial deadline. - Your billing cycle starts from the date you upgrade, not from the trial start date. - All your existing projects, settings, and data are preserved automatically. If your trial expires before you complete payment, your account will be paused and you may temporarily lose access to your data and reports until a plan is activated. 💳 Accepted Payment Methods Search Atlas accepts the following payment methods for all subscription plans: - Credit cards: Visa, Mastercard, American Express, and Discover. - Debit cards: Any debit card bearing a Visa or Mastercard logo. - PayPal: Available as an alternative payment option at checkout. All payments are processed securely. Search Atlas does not store your full card details — payment information is handled by our encrypted payment processor. 🪜 Step-by-Step: How to Pay Before Your Trial Ends 1. Log in to your Search Atlas account at app.searchatlas.com. 2. Click your profile icon in the top-right corner of the dashboard. 3. Select Billing from the dropdown menu. 4. On the Plans & Top-ups page, click the Add Payment Method button. 5. Choose your preferred billing cycle — monthly or annual. Annual plans include a discount. 6. Enter your payment details — card number, expiration date, CVV, and billing address. 7. Review your order summary to confirm the plan name and total amount. 8. Click Change Plan to complete your upgrade. Once payment is confirmed, you will receive a receipt by email and your account will immediately switch to your paid plan. Your next billing date will be shown in the Billing tab. 🔁 Switching Plans Before Paying If you would like to upgrade or downgrade to a different plan before entering your payment details, you can do so on the same Billing page. Click Plans & Top-ups to compare options and select the plan that best fits your needs. You will then be taken directly to the payment screen for that plan. ❓ Common Questions Will I lose my data if my trial expires? Your data is not deleted immediately. However, access to the platform is paused until a plan is activated. Reactivating your account restores full access to your existing projects and reports. Can I get a refund after paying? Please refer to Search Atlas's refund policy, available on the Billing page or by contacting support through the chat widget. Is my payment information secure? Yes. All transactions are encrypted and processed through a PCI-compliant payment provider. Search Atlas does not have access to your raw card data. What happens if my payment fails? You will receive an email notification and a prompt inside the platform to update your payment details. You have a short grace period to resolve the issue before access is paused. 🙋 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📡 TNN Syndication Option: Publications, Pricing, Authority

📋 What Is TNN? TNN (The News Network) is a premium press release syndication channel available inside Search Atlas. At $150 USD per release, TNN distributes your content to a curated network of established news and media outlets, giving your press release broader reach and stronger authority signals than the standard syndication tiers. You can access syndication options within the press release campaign workflow in Search Atlas. 📰 Publications and Domain Authority When you select the TNN syndication option, your press release is distributed to a curated set of established news and media outlets. Each outlet carries a strong Domain Authority (DA) score, which contributes to the backlink and authority value of your campaign. For the current and confirmed list of publications included in the TNN tier — including their specific DA scores — please contact our support team, as outlet availability and metrics can change over time. 🌏 Geographic Coverage TNN publications have broad online readership. If you have questions about whether TNN is suitable for a specific geographic target — such as Australia, Canada, the UK, or another market — please reach out so our team can confirm the best syndication option for your goals. 💡 When to Use TNN vs. Other Syndication Tiers Use the comparison below to decide which syndication option best fits your goals: - Standard syndication (lower tiers): Best for budget-conscious campaigns, local announcements, or testing press release content before investing in premium distribution. - TNN ($150): Best when you need placements on recognisable, high-DA news outlets to build topical authority, earn strong backlinks, or support a product launch, partnership announcement, or reputation-building effort. - Other premium channels: If your focus is industry-specific verticals (finance, tech, health), compare TNN against available niche premium options shown at checkout — some may offer more targeted readership for your sector. 🚀 How to Get More Details If you want to confirm the exact publications, current DA scores, or geographic reach included in the TNN tier before purchasing, our support team can provide up-to-date information. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Trial Extension Error and Manual Reinstatement

🔍 Overview During the cancellation flow, some users are offered a promotional extension to continue their free trial. In certain cases, claiming this extension produces an error and the additional days are not applied to the account. This article explains why this happens and what steps you can take to get your trial access reinstated. ⚠️ Why the Error Occurs A known issue can prevent the trial extension promotion from being applied successfully. This may happen if: - The promotion has already been claimed once on your account. - Your account status did not update correctly after your trial period ended. - A temporary system error interrupted the claim process during the cancellation flow. In these situations, the platform is unable to apply the extension automatically, and you will see an error message instead of the additional days being added. ✅ What You Can Do Because the error occurs on the platform side, there is no self-serve workaround that will resolve it. However, our support team can manually apply a trial extension to your account as a goodwill gesture so you can continue evaluating the platform without interruption. To get this resolved quickly, follow these steps: 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our support team. 3. Explain that you encountered an error when trying to claim a trial extension during the cancellation flow. 4. Our team will verify your account, confirm your eligibility, and apply additional trial days manually. 💡 What to Expect Once you connect with a support agent, they will: - Confirm the error on your account. - Check the status of the promotion internally. - Apply a manual trial extension so you can continue using the platform right away. You do not need to take any action in your billing settings. The extension will be applied directly by the agent on the backend. 🧾 Checking Your Billing and Trial Status After your trial has been extended, you can verify your updated account status by navigating to your billing or account settings within the platform. The support agent can also confirm the new trial end date with you directly once the extension has been applied. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗓️ Search Atlas Plans, Promotions & Seasonal Offers

📋 Overview This article explains the key differences between the Community and Starter plans, and outlines Search Atlas's promotional calendar so you always know when to expect discounts and special offers. 🆚 Community Plan vs. Starter Plan Both plans give you access to the Search Atlas platform, but they differ significantly in quotas, tool access, and capabilities. Use the breakdown below to decide which plan fits your needs. 🆓 Community Plan The Community plan is a free, entry-level tier designed for individuals who want to explore the platform before committing to a paid subscription. It includes limited access to core tools with lower usage quotas. - Content Genius: Limited runs per month; suitable for light content drafting and experimentation. - Google Business Profile (GBP) Management: Restricted access; basic GBP features only. - OTTO SEO: OTTO quota is not available on the Community plan. OTTO activations require a paid plan. - Projects: Limited number of active projects allowed. - Keyword Research & Site Explorer: Reduced daily query limits. - Link Building Tools: View-only or heavily capped access. - Support: Community-level support via the in-platform chat. 🚀 Starter Plan The Starter plan is the first paid tier and is designed for freelancers, small agencies, and growing businesses that need consistent, reliable SEO tooling with meaningful quotas. - Content Genius: Higher monthly run allowance; full editor access including AI-assisted briefs and outlines. - Google Business Profile (GBP) Management: Full GBP management features enabled, including post scheduling and review tracking. - OTTO SEO: OTTO quota is included and activated on the Starter plan, allowing automated on-page SEO deployments. - Projects: Increased number of active projects compared to Community. - Keyword Research & Site Explorer: Substantially higher daily and monthly query limits. - Link Building Tools: Full access to prospecting, outreach, and reporting features. - Support: Priority support via the in-platform chat widget. 📊 Quick Feature Comparison - OTTO SEO Quota: Community — Not available | Starter — Included - Content Genius Runs: Community — Limited | Starter — Higher monthly allowance - GBP Management: Community — Basic only | Starter — Full access - Active Projects: Community — Restricted | Starter — Expanded - Keyword & Research Queries: Community — Capped | Starter — Significantly higher limits - Link Building: Community — Capped/view-only | Starter — Full access - Pricing: Community — Free | Starter — Paid monthly or annual subscription For the most current quota numbers and a full side-by-side plan matrix, visit the Pricing page on the Search Atlas website or navigate to Avatar (top-right) → Billing (Plans & Top-ups) inside the platform. 🎁 Search Atlas Promotions Search Atlas runs promotions periodically, including seasonal sales and limited-time offers. We cannot confirm a fixed, guaranteed annual promotional calendar (specific campaign names, exact dates, or a guarantee that any particular sale period is or is not run) — this can change from year to year. The most reliable way to see current and upcoming offers is: - Check the Pricing page on the Search Atlas website for any active promotion banners. - Make sure your email newsletter and in-platform notification preferences are enabled so you are alerted to time-limited offers as they are announced. - Ask our support team via the chat widget whether a promotion is currently running before you upgrade or renew, if timing matters to you. To stay informed about upcoming promotions, make sure you are subscribed to the Search Atlas newsletter and have in-platform notifications turned on under Settings → Notifications. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📰 TNN Syndication Option Pricing and Publication Details

📋 What Is the TNN Syndication Option? The TNN (The News Network) syndication option is a premium press release distribution add-on available for $150 USD. It amplifies the reach of your press release by publishing it across a curated network of high-authority news outlets, helping you build backlinks, increase brand visibility, and strengthen your site's domain authority. 📰 Which Publications Are Included? The TNN syndication package distributes your content to the following outlets: - Associated Press (AP News) — Domain Rating (DR): 93 - Bloomberg — Domain Rating (DR): 92 - Business Insider — Domain Rating (DR): 91 - Benzinga — Domain Rating (DR): 87 - MarketWatch — Domain Rating (DR): 91 - Yahoo Finance — Domain Rating (DR): 95 - Digital Journal — Domain Rating (DR): 82 - Globe Newswire — Domain Rating (DR): 90 - NewsMax — Domain Rating (DR): 84 - The Street — Domain Rating (DR): 83 Note: Domain ratings are approximate and may fluctuate over time as they are measured by third-party SEO tools. The outlets included in the TNN network are subject to change; always confirm the current list with the platform before purchasing. 💡 Why Use TNN Syndication? Syndicating through TNN provides several key SEO and brand benefits: - High-authority backlinks — placements on DR 80+ sites signal trust and relevance to search engines. - Broader audience reach — your content is seen by the readerships of major financial and news publications. - Faster indexing — Google tends to crawl and index content published on high-traffic news sites more quickly. - Brand credibility — being featured on recognisable outlets increases consumer and investor trust. 🛒 How to Add TNN Syndication to Your Press Release 1. Log in to your Search Atlas account. 2. In the left sidebar, navigate to Authority (Press Releases). 3. Create a new press release or open a draft you have already saved. 4. In the distribution settings, locate the TNN Syndication add-on option. 5. Select the option and confirm the $150 USD charge. 6. Complete your press release content and submit for distribution. Once submitted, your press release will be reviewed and distributed to the TNN outlet network. Publication timelines may vary depending on editorial queues at each outlet. ❓ Frequently Asked Questions Is TNN syndication a one-time fee per press release? Yes. The $150 USD fee applies per individual press release submission. Each new press release you want syndicated through TNN requires a separate purchase. Are the backlinks from TNN publications dofollow? Link attributes vary by publication and are determined by each outlet's editorial policies. While many placements carry strong SEO value due to the high domain ratings involved, Search Atlas cannot guarantee dofollow status on every placement. How long does it take for my press release to be published? Most syndications are completed within 1–3 business days, though some outlets may take slightly longer depending on their editorial review process. Can I choose which publications receive my press release? The TNN syndication option distributes to the full network of included outlets. Individual outlet selection is not available within this package. 🆘 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏷️ How to Protect and Control Your Listing Price

This article is for sellers who are concerned about pricing control on their listings. If you believe your listing price has been changed without your consent, or if you want to make sure your rates are protected, this article explains what to do next. 🔍 What We Know About This Issue Some sellers have reached out with concerns about pricing control — for example, feeling that a listed rate does not reflect what they originally set, or wanting assurance that their price cannot be changed without their explicit approval. Pricing discrepancies can occur for a few common reasons: - Multiple account users: If more than one person has access to your account, another user may have edited the listing price. Review who has account access under your account settings. - Platform-side updates: In some cases, a listing update or platform change may reset or affect a pricing field. Check your listing settings directly to confirm the current value. - Accidental edits: A price field may have been changed inadvertently during another listing edit. Always review all fields before saving changes to a listing. 🛠️ Steps to Review and Correct Your Listing Price 1. Log in to your Search Atlas account and navigate to the relevant listing or project. 2. Open the listing settings and locate the pricing or rate field. 3. Confirm the current value matches what you intended to set. If it does not, update the field to your correct price and save the changes. 4. Review your account's user permissions to ensure only authorized users can edit listings. 5. If the price reverts again after you correct it, or if you cannot find where the change originated, note the listing name, the price you set, the price currently shown, and the approximate date you first noticed the issue — then contact our support team so we can investigate your account directly. ✅ What to Have Ready If You Need to Escalate - Your project or listing name - The price you set and the price currently shown - The approximate date you noticed the issue - Any relevant context (e.g., whether anyone else has access to your account) If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Manage Your Subscription and Pay Before Trial Ends

🔍 Overview Your Search Atlas trial gives you full access to the platform for a limited time. Before your trial ends, you can review your plan pricing and add a payment method to avoid any interruption to your account. This article walks you through what to expect. 📊 How to Check Your Current Plan and Pricing To see which plan you are on and what it costs, log in to your Search Atlas account and navigate to the Billing or Subscription section of your account settings. The exact location may vary depending on your account layout, but it is typically accessible from your account settings menu. Once there, you should be able to view your current plan, pricing details, and trial expiration date. If you are unsure which plan best fits your needs, the billing section also typically shows a comparison of available plans and their features. 💳 How to Add a Payment Method Before Your Trial Ends Adding a payment method before your trial expires helps ensure a smooth transition to a paid subscription. To do this, navigate to the Billing or Subscription section of your account settings and look for the option to add or update a payment method. Follow the on-screen prompts to enter your payment details and confirm your chosen plan and billing cycle. If you encounter any difficulty locating the payment option or completing the process, our support team can guide you through the exact steps for your account. 📅 When Will I Be Charged? Your first charge typically occurs when your trial period ends and your subscription becomes active. Key billing details to keep in mind: - Trial expiration date: Visible in your account's Billing or Subscription section. - Billing cycle: Charges renew monthly or annually, depending on the plan you select. - No charge during trial: You will not be billed until the trial period has fully elapsed. 🔄 Can I Change My Plan Before the Trial Ends? Yes. You can switch to a different plan at any time before or after your trial ends. Visit the Billing or Subscription section of your account settings and look for the option to change or update your plan. Select the option that best suits your needs and follow the on-screen instructions to confirm the change. 💡 Tips to Avoid Service Interruption - Add your payment method ahead of your trial expiration date to avoid any gap in service. - Double-check that your payment details are entered correctly to prevent failed payment attempts. - Check your email inbox for trial expiration reminders sent by Search Atlas. - If you are unsure about plan options or pricing, visit the Billing or Subscription section of your account settings for details. 🛠️ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Cloud Stack Press Release Provider Pricing

💳 How Cloud Stack Press Release Credit Pricing Works Cloud Stack press release distribution uses an incremental credit model. Your base cost of 15 HDC covers distribution to up to 14 providers. Selecting more than 14 providers adds 1 HDC per additional provider to your total. The platform calculates and displays your updated credit cost in real time as you select or deselect providers, so you always see the exact charge before you publish. 📊 Cloud Stack Provider Pricing Reference Use this reference to estimate your credit cost before selecting providers: - 1–14 providers selected: 15 HDC (flat base cost, no additional charge) - 15 providers selected: 16 HDC - 16 providers selected: 17 HDC - 20 providers selected: 21 HDC The formula for any selection above 14 providers: Total HDC = 15 + (providers selected − 14). ⚙️ How to Check Your Credit Cost Before Publishing 1. Open Cloud Stack and start or edit a press release. 2. Navigate to the Provider Selection step. 3. Select your distribution providers — the cost summary updates automatically with each selection. 4. Confirm the displayed HDC total before clicking Publish. Credits are deducted when the press release is first submitted for publication, and are refunded automatically if publication fails or the release is unpublished. 💡 Tips for Managing Your Provider Credits - Keep your selection at 14 or fewer providers to stay within the flat 15 HDC base rate. - When selecting more than 14 providers, prioritize high-authority or niche-relevant outlets — each extra HDC should support a distribution channel that matters for your campaign. - Check your available HDC balance before publishing a large-provider distribution to avoid an interruption mid-campaign. 🎯 You now know how Cloud Stack calculates press release distribution credits — a flat 15 HDC base for up to 14 providers, plus 1 HDC for each additional provider you select. To learn more about managing your credit balance, visit the Credits & Billing section of your account settings.

🏷️ Promotional Discounts and Renewal Pricing Explained

🔍 Overview Search Atlas occasionally offers promotional discounts — such as the Summit offer — that give eligible customers a percentage off their plan. This article explains how these discounts work, which plans qualify, and how to calculate what you'll pay at renewal. ✅ Which Plans Are Eligible for Promotional Discounts? Promotional discounts at Search Atlas are plan-specific. This means a promotional code or offer is tied to a defined set of plans and cannot be applied universally across all subscriptions. Before assuming a discount applies to your plan, check the terms of the specific promotion. - New Billing plans and Legacy plans may have different eligibility rules depending on the promotion. - Some offers are available only to annual subscribers; others may apply to monthly plans. - Promotional codes cannot be stacked — only one discount can be applied per subscription at a time. 💡 Example: Applying a 25% Annual Discount If you are on a plan priced at $2,681 per year and a promotion offers 25% off, here is how to calculate your renewal price: 1. Take your current annual plan price: $2,681 2. Calculate 25% of that amount: $2,681 × 0.25 = $670.25 3. Subtract the discount from the original price: $2,681 − $670.25 = $2,010.75 per year Your renewal price with the 25% discount applied would be $2,010.75 per year. Please note that this is an illustrative example — the actual discounted price shown in your account at checkout is the figure that applies to your subscription. ⚙️ How to Apply a Promotional Discount to Your Plan 1. Log in to your Search Atlas account. 2. Click your Avatar (top-right) → Billing → Redeem Promo Code (Billing). 3. Locate your current plan and select the renewal or upgrade option. 4. Enter your promotional code in the designated field at checkout. 5. Confirm the discounted price is reflected before completing the transaction. If you do not see a field to enter a promo code, the discount may be applied automatically, or your plan may not be eligible for that specific promotion. 🚫 Common Reasons a Discount May Not Apply - The promotional offer has expired. - Your current plan is not included in the promotion's eligible plan list. - You are attempting to stack two separate promotional codes, which is not supported. - The offer is intended for new subscribers only and does not apply to renewals. - Your account is on a legacy plan that falls outside the promotion's scope. 🔄 Renewal Pricing and Discount Duration Promotional discounts are typically applied to the first discounted billing cycle unless the promotion explicitly states otherwise. At the end of that cycle, your plan renews at the standard list price unless a new promotion is applied. Always review the promotion's terms to understand whether a discount is one-time or recurring. 📊 Where to See Your Current Pricing You can review your current plan price, next renewal date, and any active discounts directly in your Search Atlas account under Billing. The price shown at checkout before you confirm a renewal or plan change is always the final price you will be charged. 🛠️ Need Help with a Specific Promotion? If you have received a promotional offer and are unsure whether it applies to your plan, or if you need help verifying your renewal price, our team can review your account and confirm eligibility. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 AI Search Custom GPT Pack Pricing Explained

📌 Overview If you have questions about whether the AI Search Custom GPT Pack is a monthly subscription or a one-time purchase, what it includes, or how it is billed on your account, our support team can pull up the exact details tied to your specific plan and billing history. 🧩 What Is the AI Search Custom GPT Pack? The AI Search Custom GPT Pack is an add-on available for Search Atlas users. It is designed to give you access to GPT-powered tools built around AI-driven and generative search optimisation, extending the capabilities of your base Search Atlas plan. Because pricing, billing frequency, included features, and renewal terms may vary depending on your plan, account type, or when you subscribed, we cannot confirm specific figures here that apply to every account. The details on your account may differ from general information you find elsewhere. 💰 Pricing and Billing — What to Check To confirm the exact billing structure for your account, here is what to do: 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right (Account Menu) and select Billing. 3. Look for the AI Search Custom GPT Pack under your active add-ons or subscriptions — this will show you the current price, billing frequency, and next renewal date specific to your account. 4. If you do not see the pack listed or the billing details are unclear, note your plan name and any charges you see on your statement before reaching out. ✅ What to Have Ready When You Contact Support If the billing section does not answer your question, our team can look into your account directly. To help us resolve this quickly, please have the following ready: - Your Search Atlas account email address - The exact charge amount you are seeing (if applicable) - Whether you are asking about a current subscription, a past charge, or a potential new add-on - Any specific questions about cancellation, refunds, or what is included in the pack If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Financing Options for the Summit Annual Pro Plan

🎯 Overview The Agentic AI Summit annual Pro Plan offer provides a significant discount for customers who commit to a full year upfront. If you are interested in this deal but are unable to cover the full cost at once, this article explains what financing options are currently available and what to expect during checkout. 💳 Is Financing Available for the Summit Offer? At this time, Search Atlas does not offer a built-in installment plan or buy-now-pay-later (BNPL) financing option for the Agentic AI Summit annual Pro Plan. Payment for the annual plan is collected as a single upfront charge at the time of purchase. We understand this may not work for every budget, and we appreciate you considering a long-term commitment to Search Atlas. Our team continues to evaluate financing solutions for future offers. ⚙️ What Payment Methods Are Accepted? While a native installment option is not available, you may be able to use third-party financing tools depending on your payment method. The following payment methods are accepted at checkout: - Credit cards — Visa, Mastercard, American Express, and Discover - Debit cards — where supported by Stripe If your credit card provider or bank offers its own installment or deferred payment feature (such as a card-level buy-now-pay-later programme), you may be able to apply that independently at the point of sale. Please check directly with your card issuer to confirm whether this is available to you. 📊 Comparing the Summit Offer vs. Monthly Billing If the upfront annual cost is a barrier right now, it is worth comparing it against the standard monthly Pro Plan to decide what makes the most sense for your situation: - Summit annual offer — discounted total paid once, lowest effective monthly rate - Standard monthly plan — no large upfront cost, billed each month at the regular rate, higher total cost over 12 months If your budget allows in the future, you can always upgrade to an annual plan later and take advantage of available promotions at that time. 🚀 How to Purchase the Summit Offer If you are ready to move forward with the annual plan, follow these steps: 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and select Billing (tab: Plans & Top-ups). 3. Locate the Summit annual Pro Plan offer and click Upgrade. 4. Review the order summary and enter your payment details at checkout. 5. Confirm your purchase — your annual plan will activate immediately. If you do not see the Summit offer reflected in your dashboard or the pricing appears incorrect during checkout, please reach out to our support team before completing the transaction. 🛠️ Troubleshooting Checkout Issues Some customers have reported that Summit offer pricing did not display correctly in the customer dashboard or during the Stripe checkout flow. If you experience any of the following, do not proceed with payment until the issue is resolved: - The discounted Summit price is not shown in your upcoming invoice or billing summary - The checkout page shows a different price than the one advertised at the Summit - You are on an existing annual plan and cannot access the Summit upgrade option Our team can verify your eligibility and ensure the correct pricing is applied before you are charged. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Request Custom Pricing for Your Agency

🌍 Who Can Request Custom Pricing? Search Atlas understands that a one-size-fits-all pricing model does not work for every agency. If your business faces any of the following circumstances, you may be eligible for a custom pricing arrangement: - Small or growing agencies with limited monthly revenue - Agencies operating in emerging markets where USD-denominated costs represent a disproportionate share of income (for example, agencies based in or primarily serving clients in the Philippines, Southeast Asia, Latin America, or similar regions) - Agencies seeking annual growth-rate pricing that scales with their client base over time - Non-profit or community-focused digital agencies with demonstrated budget constraints Custom pricing requests are evaluated individually. Approval is not guaranteed, but Search Atlas is committed to finding solutions that make the platform accessible to qualified agencies. 📋 What Information to Prepare Before Requesting To help our team evaluate your request quickly, gather the following details before reaching out: 1. Agency size: Number of full-time employees and active clients 2. Geographic focus: The primary country or region where your clients are based 3. Desired pricing structure: For example, annual billing, growth-rate tiers, or a reduced monthly rate 4. Business context: A brief explanation of why standard pricing creates a barrier — such as local market rates, average client retainer values in your currency, or revenue stage The more context you provide upfront, the faster our team can assess your eligibility and respond with options. 🛠️ How to Submit a Custom Pricing Request There is no separate form to fill out. All custom pricing requests are handled directly through our support team. Follow these steps: 1. Log in to your Search Atlas account. 2. Open the chat widget in the bottom-right corner of the platform. 3. Type custom pricing request to start the conversation. 4. When prompted, share the details listed in the section above. 5. Our team will review your request and follow up — typically within one to two business days. If you would prefer to speak with a person immediately, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 💰 What Custom Pricing Options May Look Like While every arrangement is unique and subject to approval, common custom pricing structures that Search Atlas has explored with qualifying agencies include: - Annual growth-rate pricing: A lower starting rate that increases gradually as your agency and client base grow, reducing upfront financial risk - Discounted annual plans: Paying annually instead of monthly to unlock a lower effective monthly cost - Adjusted feature tiers: Access to a plan that matches your actual usage needs rather than a bundled tier with features your agency does not yet require - Regional pricing considerations: Acknowledgement of purchasing-power differences for agencies operating primarily in lower-cost markets Search Atlas does not publish a fixed list of discounts because each arrangement depends on your agency's specific profile and needs. ⚠️ Important Things to Know - Custom pricing requests do not affect your current subscription until an agreement is reached and confirmed in writing through the platform. - Approved custom pricing is tied to the agency account and is not transferable. - Search Atlas reserves the right to review custom arrangements at renewal if your agency's size or usage changes significantly. - Requests are reviewed in the order they are received. Submitting complete information upfront avoids back-and-forth delays. 🤝 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 New ANNUAL25 Promo Checkout Link Available

The ANNUAL25 promotional checkout link has been configured and is now live, giving users access to an annual discount promo experience consistent with the existing SO promotional flow. ✨ What's New A new checkout link has been set up to support the ANNUAL25 promotional code, modeled after the existing SO promo checkout configuration. This ensures users who access the ANNUAL25 offer are directed through a dedicated, properly structured checkout experience that applies the discount automatically at the point of purchase. 🛠️ How to Use It 1. Access the promotional checkout link associated with the ANNUAL25 offer. 2. Review your plan selection on the checkout page — the annual discount will be applied automatically. 3. Complete the checkout process to activate your subscription at the promotional rate. 📋 What to Expect The ANNUAL25 checkout link follows the same structure and behavior as the SO promo checkout. Users navigating through this link will see the discount reflected in their order summary before completing payment. No manual code entry is required — the promo is pre-applied via the checkout link itself. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏥 Trial Extension Request Due to Medical Leave

📋 Eligibility for Medical Trial Extensions If an unexpected medical situation such as surgery prevents you from evaluating Search Atlas during your trial period, you may qualify for a short extension. Extensions are reviewed on a case-by-case basis by our Billing and Accounts team. 📨 How to Request an Extension 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to connect with a support agent. 3. Explain that you were unable to complete your trial due to surgery or medical leave. 4. Provide the dates you were sidelined and request a trial extension. ⏱️ Typical Extension Duration Based on past cases, the Billing and Accounts team typically grants a 1-week extension to allow you to finish your evaluation. The exact duration is determined during review. ✅ After Approval Once approved, your trial end date will be updated automatically. You will receive a confirmation message from the support agent. No further action is needed on your part. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Agency Pricing Explained: Search Atlas vs Competitors

🔍 Why Does Search Atlas Pricing Look Different? At first glance, Search Atlas pricing may seem different from tools like SEMrush. This is a common question from agencies evaluating platforms. Because pricing structures vary significantly between tools, the most reliable approach is to compare what each platform includes at a given spend level — not just the headline price. 📊 How Pricing Models Can Differ Between SEO Tools Different SEO platforms structure their pricing around different core units — for example, some tools charge primarily per user seat, while others charge based on the number of client websites or projects being actively managed. Understanding which model a tool uses is essential before making a direct cost comparison, because the same monthly spend can represent very different levels of access and capability depending on the platform. If you are evaluating Search Atlas against another tool, we recommend listing out what your agency actually needs — such as keyword tracking, site auditing, content tools, and client reporting — and then comparing how each platform delivers those capabilities within its pricing structure. 🚀 How to Compare Agency Plans When evaluating Search Atlas agency plans against other tools, useful dimensions to consider include: - Number of managed client projects or websites included per plan tier - Keyword tracking volume — how many keywords can be tracked across all client accounts - Site audit capabilities — how frequently and at what scale audits can be run - Content and AI tooling — whether AI-assisted content creation and optimization are included - Client reporting — what reporting and client-facing features are available on a given plan - User seats — how many team members can access the platform under a single subscription Because plan details and feature limits are updated regularly, the most accurate and current plan comparison is available directly on the Search Atlas pricing page at searchatlas.com/pricing. Reviewing that page will give you specific plan names, tier limits, and current costs so you can make a direct comparison with any competing tool. 💡 Steps to Self-Serve a Pricing Comparison 1. Visit searchatlas.com/pricing to view current agency plan names, tiers, and pricing figures. 2. Note the specific features and limits included at each tier (projects, keywords, seats, etc.). 3. List the equivalent features and costs for the competing tool you are evaluating (e.g., SEMrush agency plans). 4. Compare total cost at the project/client volume your agency currently manages or expects to manage. 5. If a plan tier is not clearly mapped to your use case, use the chat widget in the platform to ask a team member to walk through which plan fits your active client count and workflow needs. 💡 Information to Have Ready Before Evaluating Plans To get a useful comparison, gather the following details about your agency before reviewing plans: - How many active client websites you are currently managing - Which SEO workflows you need covered (audits, content, rank tracking, reporting, etc.) - Which tools you are currently using and what you are looking to consolidate - Your current monthly spend and what you are hoping to achieve by switching With this information ready, you will be able to make a direct, apples-to-apples comparison using the details on the pricing page, and a team member can quickly confirm the right plan if any questions remain. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎁 Current and Upcoming Search Atlas Promotions

🗓️ What Promotions Does Search Atlas Offer? Search Atlas runs several seasonal and limited-time promotional events throughout the year. This article covers our current and upcoming offers so you always know when to expect the best deals — and never miss a chance to save. 🎄 12 Days of Christmas Event Our 12 Days of Christmas promotional event is one of the biggest sales of the year. Each day during the event, we reveal a new offer, product feature, or exclusive deal — making it a must-watch period for both new and existing customers. - When it runs: The event typically launches in mid-December and runs for 12 consecutive days leading up to Christmas. - What to expect: Daily product reveals, limited-time discounts, and special bundles across Search Atlas tools including OTTO SEO, the Content Genius suite, and more. - Who is eligible: Both new sign-ups and existing subscribers can take advantage of the daily deals. Specific eligibility details are announced with each day's offer. - How to stay informed: Watch your registered email inbox and follow Search Atlas on social media for daily announcements during the event. If the 12 Days of Christmas event is currently active, log in to your Search Atlas account — promotional banners and deal details will be visible directly inside the platform. 🛍️ Black Friday and Cyber Week Search Atlas evaluates Black Friday and Cyber Week promotional opportunities on a year-by-year basis. We do not always run a traditional Black Friday sale in the same format every year — in some years, our major end-of-year savings are consolidated into the 12 Days of Christmas event instead. - If a standalone Black Friday or Cyber Week deal is available, it will be announced via email to all registered customers and displayed inside the platform. - If you do not see a Black Friday promotion in your account, it is likely that our end-of-year offer window begins with the 12 Days of Christmas event in December. - We recommend checking your inbox in late November and early December for the latest announcements. 💛 Loyalty Discounts for Existing Customers Search Atlas values long-term customers. While we do not operate a formal points-based loyalty programme, existing subscribers benefit from promotional access in the following ways: - Seasonal promotions: Existing customers are eligible to apply seasonal deal pricing when upgrading, adding seats, or switching plans during active promotional windows. - Annual plan discounts: Customers who switch from a monthly plan to an annual plan receive a reduced per-month rate. This discount is available at any time, not just during sales events. - Exclusive subscriber communications: As a registered customer, you receive early or direct notification of upcoming deals before they are publicly advertised. If you believe you qualify for a discount that has not been applied to your account, reach out via the chat widget for assistance. 📅 Other Seasonal and Limited-Time Offers Throughout the year, Search Atlas may run additional time-sensitive promotions, including: - New feature launch offers: Discounted access or extended trials when major new tools go live. - Partner and affiliate promotions: Special rates available through authorised Search Atlas partners. - Referral incentives: Credits or discounts applied to your account when referred customers sign up. Check the referral section inside your account dashboard for current terms. All active promotions are surfaced inside the Search Atlas platform when you are logged in. If you see a banner or notification in your dashboard, it reflects a deal that is currently available to your account. ✅ How to Redeem a Promotion 1. Log in to your Search Atlas account. 2. Click your Avatar (top-right) → Billing, then use the Redeem Promo Code option (on the Billing page, the Plans & Top-ups tab has a Change Plan button). 3. Any eligible promotional pricing will be displayed automatically on the plan selection screen. 4. If you have a specific promo code, enter it via Avatar (top-right) → Billing → Redeem Promo Code before confirming your purchase. Promotional pricing cannot typically be applied retroactively to completed billing cycles. If you have questions about a charge already processed, contact us as soon as possible. 💬 Need Help With a Specific Deal? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎁 Annual Pro Plan Promotion Eligibility and Financing Meetings

🔍 Overview If you are upgrading to an annual Pro plan and your upgrade includes a financing or payment review meeting, you may be wondering whether a promotional offer — such as discounted pricing or free implementation hours — will still apply if your meeting is scheduled after the promotion's advertised end date. This article explains how promotion eligibility is determined and what to expect when your meeting date falls outside the original promotion window. ✅ How Promotion Eligibility Is Determined Promotional offers tied to annual Pro plan upgrades are based on when you book or commit to the upgrade, not on the date your financing meeting takes place. As long as you took action to secure the promotion — such as initiating the upgrade, submitting your information, or booking a meeting — within the active promotion window, your eligibility is preserved. This means that if the earliest available financing meeting slot falls after the promotion's end date, you will not lose your promotional benefits simply because of scheduling availability outside your control. 📋 What Qualifies as Booking Within the Promotion Window To lock in a promotional offer, you generally need to have completed one or more of the following steps before the promotion expires: - Initiated the upgrade process through your Search Atlas account - Selected the annual Pro plan and indicated your intent to upgrade - Booked a financing or implementation meeting through the provided scheduling link - Received a confirmation that your meeting is scheduled If you completed any of these steps before the promotion ended, your booking timestamp serves as proof of eligibility, regardless of when the actual meeting occurs. 📅 What Happens If My Meeting Is Scheduled After the Promotion Ends In most cases, the following promotional benefits will still be honoured at your scheduled meeting: - Discounted annual pricing locked in at the rate advertised during the promotion - Free implementation hours (such as 10 hours of free implementation support) included with your upgrade - Any other bonuses or add-ons that were part of the promotion at the time you booked Your meeting confirmation or booking receipt acts as your record of eligibility. Be sure to keep this confirmation on hand in case any questions arise during your financing meeting. 💡 Tips to Protect Your Promotional Eligibility 1. Book as early as possible once you decide to upgrade, even if the soonest available meeting is days or weeks away. 2. Save your booking confirmation email or screenshot. This documents your intent and timestamp. 3. Note the promotion details at the time of booking, including the discount amount and any free services included. 4. Mention your booking date at the start of your financing meeting so the team can verify and apply your benefits correctly. ⚠️ Important Exceptions to Be Aware Of While eligibility is typically based on your booking date, there are a small number of situations where benefits may not carry over: - If the promotion was explicitly marked as requiring the financing meeting to be completed (not just booked) before a specific date - If you rescheduled your meeting to a date significantly later without prior approval - If your original booking was cancelled and re-booked after the promotion period ended If you are unsure whether any of these exceptions apply to your situation, it is best to confirm with our team before your meeting takes place. 🛠️ Still Have Questions About Your Promotion? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏷️ Non-Profit Pricing and Discount Eligibility at Search Atlas

🔎 Does Search Atlas Offer Non-Profit Discounts? No. Search Atlas does not currently offer discount codes, reduced pricing, or special billing arrangements for non-profit organizations. This policy applies to all non-profit types, including registered charities, NGOs, educational foundations, and similar entities. We understand this may be disappointing, and we want to give you a clear, definitive answer so you can plan accordingly rather than waiting on a response that will not change. 📋 What This Means for Your Organization If your organization is a non-profit, the following points apply: - There are no non-profit discount codes to apply at checkout. - No separate non-profit pricing tier exists within any current plan. - Proof of non-profit status does not unlock a reduced rate. - Our support team cannot manually apply a non-profit discount to your account. 💡 Pricing Options Available to All Customers While a dedicated non-profit discount is not available, there are legitimate ways to manage your costs on Search Atlas: 1. Annual billing: Switching from monthly to annual billing provides a significant discount compared to paying month-to-month. This option is available on all paid plans. 2. Plan selection: Review the features included in each plan tier and choose the one that matches your actual usage. Upgrading only when you need additional capacity keeps costs predictable. 3. Free trial: Search Atlas offers a trial period so your team can evaluate the platform before committing to a paid plan. 4. Current promotions: Search Atlas occasionally runs limited-time promotional offers. Check the pricing page or your account dashboard for any active deals. ⚠️ A Note on Third-Party Discount Codes Discount codes found on third-party coupon websites or shared in online communities are not endorsed or verified by Search Atlas. Entering an invalid code at checkout will not reduce your price. Only codes issued directly by Search Atlas through official communications will work. 🔄 Will This Policy Change in the Future? Search Atlas reviews its pricing and promotional policies on an ongoing basis. If a non-profit program is introduced in the future, it will be announced through official channels, including the Search Atlas blog and in-platform notifications. There is no pending program to announce at this time. 🙋 Still Have Questions About Pricing? If you would like to talk through which plan best fits your organization's needs or have a question about billing, our team is happy to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📘 MCP Pricing Explained

The Search Atlas MCP uses two separate usage systems: AI assistant tokens and Search Atlas quotas. Understanding how these work together is essential to know what actions cost and when you are charged. 🧠 The Two Cost Layers 1. AI Assistant Tokens — these are billed by your AI provider (for example, Claude). Tokens are consumed when you send prompts and when the assistant processes responses. This cost is separate from Search Atlas. 2. Search Atlas Quotas — these are consumed when the MCP executes actions that produce work inside the Search Atlas platform. Examples include generating content, running audits, creating campaigns, and submitting data to external systems. ⚙️ When You Are Charged 1. You ask your AI assistant to perform an action, for example: "Generate an SEO article" or "Run a site audit." 2. The assistant processes your request — this consumes AI tokens. 3. The MCP executes the requested action — if the action produces work, it consumes Search Atlas quota. 4. Results are returned to you — viewing results does not consume additional quota. 🔁 Key Rule Search Atlas quota is charged when work is produced. This is the most important principle to understand MCP pricing. 📊 Examples - Read-only action — "Show me my backlinks": uses tokens, does not consume Search Atlas quota. - Content generation — "Write an SEO article": uses tokens, consumes Search Atlas quota. - Publishing existing content — "Publish this article": uses tokens, does not consume additional quota. ⚠️ Important Notes 1. MCP does not bypass quotas or pricing rules. 2. All usage follows your Search Atlas plan limits. 3. AI tokens are billed separately by your AI provider. MCP pricing is based on a simple model: tokens for conversation, and quota for execution. Once you understand that quota is only consumed when actual work is produced, it becomes easy to predict and control your usage while working through your AI assistant. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⏳ How Trial Extensions Are Requested and Approved

⏳ Overview of Trial Extensions Search Atlas trial periods are designed to give you enough time to explore the platform's full capabilities before committing to a paid plan. In some cases, extensions may be granted automatically. In other situations, you can request a manual extension by contacting our team directly. 📋 When Trial Extensions Are Granted Trial extensions are reviewed on a case-by-case basis. Our team considers the following factors when evaluating a request: - Automatic extensions: These are occasionally applied in certain circumstances and do not require any action from you. - Manual extension requests: If you did not receive an automatic extension and need more time, you can submit a request by reaching out to our support team. - Timing: Requests submitted before your trial expires are more likely to be approved. We recommend reaching out as early as possible. - Account activity: Our team may review how actively you have explored the platform to help assess your request. 📝 How to Request a Trial Extension 1. Log in to your Search Atlas account. 2. Contact our support team to explain that you would like to request a trial extension. 3. Include the reason for your request (for example, you were unable to fully explore the platform during your trial window). 4. Our team will review your request and respond with a decision. ✅ What Happens After Your Request Is Reviewed Once our team reviews your extension request, one of the following outcomes will apply: - Approved: Your trial end date will be updated. You will be able to continue using the platform under your existing trial plan for the approved additional period. - Not approved: Our team will explain why the extension was not granted and may suggest alternative options, such as upgrading to a paid plan or starting a new subscription. 💡 Tips to Make the Most of Your Trial To avoid needing an extension, we recommend the following during your trial period: - Complete the onboarding steps, including connecting your tools and setting up your team, to unlock the full platform experience. - Explore key features such as keyword research, content creation, and site auditing early in your trial. - Attend any available training calls to get the most value from your trial window. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Understanding Content Publishing and Keyword Pricing

📋 Overview Many customers want to know whether browsing, drafting, or suggesting content in Search Atlas triggers a charge. This article covers what is generally known about when credits are — and are not — deducted, so you can explore the platform with confidence. ✍️ Does Writing or Editing Content Cost Credits? Simply creating, editing, or saving a draft does not use any credits. You can write and revise your content freely without incurring charges for those actions. Credits are typically consumed when you take a deliberate generation or publishing action — for example, when you use an AI-assisted feature to generate copy, or when you publish content directly to a connected external site. Browsing menus, opening tools, or viewing existing drafts does not cost credits. 🔍 How Are Keyword Suggestions Priced? Viewing keyword suggestions within Search Atlas tools does not consume credits in general. Credits are more commonly deducted when you run active reports or tracking actions — for example, adding keywords to a tracking feature or running an analysis report. If you are unsure whether a specific action will cost credits before you commit to it, look for any confirmation or review step that Search Atlas displays before the action is finalised. When in doubt, contact our support team before proceeding with an action you are uncertain about. 📊 Where to Check Your Credit Balance You can review your remaining credits at any time by clicking your avatar in the top-right and selecting Billing. Checking your balance before running reports or generating content helps you avoid unexpected deductions. 🚀 Best Practices to Avoid Unexpected Charges 1. Look for confirmation steps before proceeding. Search Atlas may display a review step before an action is finalised — always read this before confirming. 2. Draft first, publish intentionally. Use drafting and preview features freely; only confirm publishing or AI generation actions when you are ready. 3. Know which actions are generally free. Browsing tools, viewing drafts, and viewing keyword suggestions do not typically cost credits. Credits are more commonly spent on generation, tracking, and publishing actions. 4. Check your balance under the top-right avatar → Billing before running large reports or generating content in bulk. Because credit rules can vary by plan and feature, and the specifics for your account may differ, we recommend confirming the exact cost of any unfamiliar action with our team before proceeding. When escalating, please have ready: the name of the specific action or feature you are asking about, your current plan, and any error or warning message you received. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Content Genius Article Generation Pricing Explained

🧭 Overview When you generate an article in Content Genius, whether it costs you anything depends on your current plan and how many generations you have already used. This article explains what to expect regarding free limits, credit usage, and paid article generation — and how to get a clear answer for your specific account. 🆓 Free Plan and Trial Limits Search Atlas offers a free trial that includes a limited number of Content Genius article generations. These are provided at no charge so you can evaluate the quality of the AI-generated content before committing to a paid plan. - Free trial users receive a set number of article generations included with the trial. - Once your free generations are used, you will be prompted to upgrade your plan or generate more articles on a paid plan. - Free-tier limits are defined by the terms of your specific trial offer. To find out exactly how many free generations remain on your account, or to confirm the terms of your current trial, contact the support team directly — details are at the end of this article. 💳 Paid Plans and Credit Usage On paid Search Atlas plans, article generation in Content Genius consumes credits from your monthly allowance. The exact number of credits used per article and the credit amounts included with each plan vary by subscription. - Credits are included in your monthly plan and refresh at the start of each billing cycle. - You will not be charged an additional per-article fee as long as you have sufficient credits available in your account. For precise details about how many credits your plan includes, how many credits a specific generation will use, or how credits are counted for your account type, reach out to our support team — they can pull up your account and give you exact figures. ⚠️ What Happens When Credits Run Out If you attempt to generate an article and your credit balance is insufficient, Search Atlas will notify you before the generation begins. You will not lose credits for a generation that does not complete. When you reach your credit limit, options to continue generating content may include upgrading your plan to a higher tier. To understand the options available for your specific plan and how to proceed, contact support — they can confirm what is available and walk you through next steps. 📍 How to Check Your Credit Balance To review your current credit balance, usage, or remaining generations, log in to Search Atlas and explore your account or billing settings. If you are unable to locate this information, or if the figures shown are unclear, our support team can look this up for you immediately. When contacting support about a billing or credit question, please have the following ready to help the team assist you faster: - Your Search Atlas account email address - The plan you are currently on If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏷️ How to Understand and Control Your Pricing in Search Atlas

This article addresses a common concern: the belief that Search Atlas has lowered or altered your service pricing. Search Atlas does not set, adjust, or recommend changes to the rates you charge your clients. All pricing decisions remain entirely yours. If you have seen a price change, this guide will help you identify where that change originated and how to ensure your rates are set exactly as you intend. 🔍 Common Causes of Unexpected Pricing Changes - Manual edits made inside a project or proposal: A team member with account access may have updated a rate directly inside a project, report, or client-facing document. - Template or default values: If you use pricing templates or default rate fields, these may have been updated and applied to new or existing projects automatically. - Whitelabel or reseller settings: If you operate under an agency or whitelabel setup, pricing fields within client-facing materials may reflect settings configured in your agency profile rather than a per-project override. - Third-party integrations: If Search Atlas is connected to an external billing or CRM tool, price changes in that system can appear to originate inside Search Atlas. 🛠️ Step-by-Step 1. Identify the specific price in question. Note the exact figure you see and where it appears — for example, inside a report, a proposal, a GBP project, or a client dashboard. 2. Check your project or report settings. Open the relevant project and review any rate or pricing fields that appear. Confirm whether the value shown matches what you originally entered. 3. Review your whitelabel or agency settings. If you use agency features, navigate to More Features → Agency Hub and review the White Label Setup and Settings sections. Confirm that no default pricing values are being pulled into client-facing outputs from this area. 4. Audit recent account activity. If other team members have access to your account, ask them whether any edits were made to pricing fields. Search Atlas does not log a price reduction on your behalf — any change will have originated from a user action. 5. Correct the pricing field directly. Once you locate the field containing the incorrect value, update it to your intended rate and save your changes. ✅ How to Confirm It Worked After updating your pricing, verify the fix by doing the following: reopen the project, report, or client-facing view where the incorrect price appeared and confirm the new value is now displayed. If the pricing appears inside a generated report or exported document, regenerate or re-export that output to ensure it reflects your updated rate. If the value reverts after saving, this may indicate a connected template or external integration is overwriting your entry — note where the reversion occurs so you can describe it precisely when contacting support. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏷️ How to Understand Search Atlas Pricing Policy

This article explains what Search Atlas can and cannot change about your pricing, and clarifies the difference between platform subscription costs and the rates you charge your own clients. If you feel pressure to lower your service prices, or believe something has changed without your consent, this guide will help you understand exactly where control sits. 🔍 Common Causes of Pricing Confusion - Platform subscription cost vs. your service rates: Search Atlas sets and may update its own subscription and feature pricing — this is separate from what you charge your clients for SEO, local, or agency services. - Whitelabel or reseller context: If you are reselling Search Atlas services under your own brand, your client-facing prices are always set by you. Search Atlas does not have access to or control over your client billing. - Promotional or plan changes: If your Search Atlas plan price changed, it is due to a subscription plan update, a promotion ending, or an account-level change — not a reduction in the value of your own services. 🛠️ Step-by-Step 1. Identify what changed: Determine whether the price concern relates to your Search Atlas subscription cost, or to the rates you charge your own clients. These are two completely separate things. 2. Review your current Search Atlas plan: Open your account settings and navigate to your billing or subscription section to see your current plan details, renewal date, and any recent changes to your subscription tier. 3. Confirm your client-facing rates are unchanged: If you use Search Atlas under a whitelabel or agency setup, your client pricing is managed entirely by you — log in to your billing or invoicing tool to confirm no changes were made on your end. 4. Check for plan downgrade or promotion expiry: If your Search Atlas subscription cost increased or a discount disappeared, check your billing history for a plan change event or a promotional period that has ended. 5. Reassert your preferred plan if needed: If a plan change was made in error, open the chat widget in the bottom-right corner of the platform and type human teammate to speak with a team member who can review your account history. ✅ How to Confirm It Worked You will know the situation is resolved when: (1) your Search Atlas subscription details match the plan and price you agreed to, visible in your billing or account settings; and (2) you have confirmed that your own client-facing rates have not been altered by Search Atlas in any way — because they cannot be. Your agency pricing is always under your sole control. If your subscription cost still looks incorrect after reviewing your plan, a team member can pull your account history and confirm exactly what changed and when. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Search Atlas Trial to Paid: Chat Access & Data Retention

🧭 Overview This article explains how Search Atlas handles your AI chat access and conversation history when you move from a free trial to a paid plan. It also covers how to connect OTTO to your website and an important compatibility note for GoDaddy Website Builder users. 🤖 Installing OTTO on Your Website OTTO is Search Atlas's AI-powered SEO automation tool. To connect OTTO to your site, log in to your Search Atlas account and follow the on-screen steps to add and connect your website. If your site does not appear to connect after completing these steps, confirm that your hosting provider allows the level of site access that OTTO requires — some managed or website-builder platforms restrict this access. ⚠️ GoDaddy Website Builder Compatibility If your site is built with GoDaddy Website Builder, OTTO cannot be installed directly. GoDaddy Website Builder does not support the type of site-level access that OTTO requires to function. Here are your options if you use GoDaddy Website Builder: - Switch to a WordPress-based environment: WordPress allows full code-level access, which means OTTO can be installed. Migrating to a WordPress environment would require rebuilding or migrating your site content. Once on a compatible WordPress setup, you can complete the OTTO connection steps above. - Use a different hosting provider: Any hosting provider that allows the site-level access OTTO requires will be compatible. Once your site is on a compatible platform, follow the OTTO installation steps above. - Use Search Atlas without on-site OTTO automation: You can still use other Search Atlas tools without installing OTTO on your site. OTTO on-site automation is optional; the rest of the platform remains fully functional. 💬 AI Chat Access During Your 7-Day Trial During your free trial, you have full access to the Search Atlas AI chat. You can ask questions, get SEO recommendations, and explore the platform without any restrictions on the chat feature. 🔑 What Happens to Chat Access After Your Trial Ends When your 7-day free trial ends, your access to the AI chat depends on whether you upgrade to a paid plan: - If you upgrade to a paid plan: Your AI chat access continues without interruption. You retain full access to the chat feature on your paid plan. - If you do not upgrade: Your trial account will expire and access to the AI chat — along with all other platform features — will be suspended until you reactivate your account by upgrading to a paid plan. To reactivate, log in to your Search Atlas account and follow the prompts to select and purchase a paid plan. Once payment is confirmed, your access will be restored. 📋 What to Have Ready If You Need Help If you experience an issue with OTTO installation, GoDaddy compatibility, or your trial-to-paid transition, please have the following ready: your project or site name, the exact error message you are seeing (if any), and the approximate date and time the issue occurred. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Extending Your Trial and Evaluating White-Label

🧭 Overview Many customers want to explore Search Atlas fully — including the Agency White-Label tools — before upgrading to a paid plan. This article explains how trial extensions work, which plan unlocks white-label access, and how to make the most of your evaluation period. ⏱️ How the Trial Works All new Search Atlas accounts start with a free trial period. Here is what you need to know about how it is structured: - The default trial gives you access to core Search Atlas features so you can explore the platform before committing. - Trials can be upgraded to a PRO plan and extended to a full 7 days — giving you complete access to evaluate the platform, including White-Label features. - The 7-day extended trial is designed specifically so you can test premium and agency-level tools without being rushed. 🏷️ What Is Included in White-Label The Agency White-Label suite lets you present Search Atlas tools under your own brand. White-Label features are available on the PRO plan and above. Once your account is on a PRO trial or paid plan, you will be able to access the Agency White-Label section of the platform and explore the full range of branding and agency tools available. 🚀 How to Request a Trial Extension If you would like your trial upgraded to PRO and extended to the full 7 days so you can properly evaluate White-Label features, follow these steps: 1. Log in to your Search Atlas account. 2. Open the chat widget in the bottom-right corner of the platform. 3. Type human teammate to be connected with a member of our team. 4. Let them know you would like to upgrade your trial to PRO and extend it to 7 days to evaluate White-Label features. Our team will review your request and get your trial extended so you have the full time needed to explore everything before making a decision. 💡 Tips for Making the Most of Your Evaluation To evaluate White-Label effectively during your extended trial, we recommend taking time to explore the Agency White-Label section of the platform once your PRO access has been activated. This will give you a clear picture of the branding and agency tools available before you decide on a plan. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛡️ How to Protect Your Rates from Price Pressure

This article is for Search Atlas users who have questions about managing their pricing, service rates, or responding to buyers who request lower fees. Search Atlas is an SEO software platform — it does not include a built-in buyer-seller marketplace or negotiation workflow. If you have landed here because of a pricing or billing question related to your Search Atlas subscription, the guidance below will help you understand your options and know exactly what to prepare if you need further help. 🔍 Common Pricing-Related Questions - You want to understand or change the plan you are currently subscribed to. - You received an unexpected charge or your billing amount changed. - You are evaluating whether a higher or lower plan tier better fits your needs. - You have a question about a quoted price or a promotional rate you were offered. 🛠️ What You Can Do 1. Review your current plan and billing details: Log in to your Search Atlas account and navigate to your account or billing settings to see which plan you are on, your next renewal date, and your current rate. 2. Compare available plans: Visit the Search Atlas pricing page to compare plan tiers and the features included at each level. This will help you decide whether upgrading or downgrading makes sense for your situation. 3. Request a plan change or discuss pricing with the team: If you believe you were charged incorrectly, received a promotional offer you cannot locate, or want to discuss your subscription rate, the support team can look into your account directly. See the contact instructions below. ✅ What to Have Ready If You Need Help - Your account name or the email address associated with your Search Atlas account. - The specific plan or pricing question you have (e.g., unexpected charge, quoted rate, promotional discount). - The exact amount in question and the date it appeared on your bill. - Any confirmation emails or screenshots related to the pricing or offer you received. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Double Billed on Your Annual Subscription? Here's What to Do

🔍 What Is This Issue? Some customers on an annual subscription have reported being charged additional monthly fees alongside their yearly plan. These duplicate charges are not intentional and can be refunded. This article explains what to check and how to get the issue resolved as quickly as possible. 📋 Common Signs You Have Been Double Billed - You paid for a full annual subscription but see one or more separate monthly charges on your card or bank statement. - You have multiple invoices from Search Atlas within the same billing period. - Your payment method was charged more than once in a single month after your annual plan was activated. 🔎 How to Check Your Invoices and Billing Activity 1. Click your avatar in the top-right corner of the platform. 2. Select Billing from the menu. 3. Open the Invoices tab to review all charges associated with your account. 4. Open the Activity Log tab to see a detailed record of billing changes, sorted by timestamp if needed. 5. Look for any charges that do not match your expected annual plan amount. Note the invoice numbers, amounts, and dates — you will need these when contacting support. ⚠️ Can You Self-Resolve a Duplicate Charge? Unfortunately, refunds for duplicate or erroneous charges cannot be processed directly from within the platform. This must be handled by the Search Atlas billing team. However, you can speed up the process significantly by gathering the right information before reaching out. Have the following ready when you contact support: - The invoice numbers and amounts for each charge you believe is incorrect. - The date each charge appeared on your account or bank statement. - Confirmation of your annual plan start date. ⏱️ What Happens After You Report the Issue? Once the billing team confirms the duplicate charges, refunds are processed promptly. Based on resolved cases, the typical outcome is: - All duplicate charges are identified and refunded in full. - Refunds take 5–10 working days to appear in your account, depending on your bank or card provider. - You will receive confirmation once the refunds have been processed. 💬 How to Contact Support If you suspect you have been double billed, do not wait. Reach out to the team right away with your invoice details so the billing team can investigate and process your refund. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛒 Fix Annual Plan Checkout Errors and Discount Issues

🔍 What This Article Covers Some customers experience a checkout loop or cannot see the 25% or 30% annual plan discount during signup. This article explains why this happens, what you can do right now, and how to get your discount applied correctly. ⚠️ Why This Happens A known technical issue can cause the annual plan checkout flow to get stuck in a loop or fail to display promotional pricing. This may occur when creating a new account via certain sign-on methods or when a promotional offer is not correctly recognized during checkout. Our engineering team has investigated and resolved several related issues, but some edge cases may still affect your experience. ✅ What to Do If Checkout Is Broken or the Discount Is Missing If you are unable to complete checkout or cannot see the annual plan discount, do not attempt to retry the checkout repeatedly. Follow the steps below instead. 1. Stop the checkout attempt. Refreshing or retrying a stuck checkout session can sometimes create duplicate requests that complicate your account setup. 2. Check your billing section. Go to the top-right corner (avatar) → Billing → Plans & Top-ups tab to confirm whether any plan has already been applied to your account before trying again. 3. Do not create a duplicate account. If you already started creating an account, avoid registering again with the same email address. This can cause subscription conflicts. 4. Request a manual setup. Our support team can manually create your account and apply the promotional discount outside the broken checkout flow. This is the fastest and most reliable way to get enrolled when checkout is not working. 📅 How to Request Manual Account Setup with Your Discount If you need a manual setup with your annual plan discount applied, you can book a personalized onboarding session directly with our team using the link below: Schedule your onboarding here:https://meetings.hubspot.com/rafael-hernandez4/search-atlas-onboardings During this session, a team member will: - Set up your account manually - Apply the correct annual plan discount (25% or 30% as applicable) - Confirm your subscription is active and your quota is updated 🛠️ If You Already Have an Account and Want to Upgrade If you already have an active account and are trying to switch to or purchase an annual plan, go to the top-right corner (avatar) → Billing → Plans & Top-ups tab. From there you can manage your subscription and change your plan. If you encounter an error on this page or the promotional pricing is not reflected, do not proceed — contact our support team to have the discount applied manually and avoid billing issues. 💡 Tips to Avoid Checkout Issues - Use a standard email and password sign-up rather than single sign-on (SSO) if you encounter errors during new account creation. - Clear your browser cache and cookies before attempting checkout again. - Do not open multiple checkout tabs at the same time. - If you see a message that the selected plan price is not available, stop and contact support before retrying. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Request a Renewal Discount for Reliability Issues

🔍 Overview If you experienced significant disruptions — such as billing errors, lost dashboard access, or bugs that required extensive troubleshooting — you may be eligible to request a discounted renewal as a goodwill gesture. This article explains what qualifies, what to expect, and how to submit your request. ⚠️ Common Issues That May Qualify Search Atlas has identified and resolved several billing and platform reliability issues. If you were affected by any of the following, your account may be considered for a renewal discount: - Loss of dashboard access immediately after cancelling, even though your paid period had not yet expired. - Reactivation button not working when your subscription was in a pending cancellation state. - OTTO quotas or base subscription showing incorrect cancellation status after a page refresh. - Child subscription sync errors or quota resets that caused unexpected service interruptions. - Excessive time spent troubleshooting bugs that have since been confirmed and fixed by our engineering team. ✅ What Has Been Fixed Our engineering team has resolved the most critical billing and subscription bugs, including: - Child subscription sync issues between parent and child accounts. - The reactivation button failing for subscriptions in a pending cancellation state. - Users losing dashboard access before the end of their paid billing period. - OTTO quotas and subscription status not updating correctly after a page refresh. These fixes are now live. If you are still experiencing any of the above issues, please report them immediately so our team can investigate. 📋 How to Request a Renewal Discount Discount requests are handled on a case-by-case basis by our support and billing team. To submit a request, follow these steps: 1. Open the live chat widget in the bottom-right corner of the Search Atlas platform. 2. Type human teammate to be connected with a member of our team. 3. Explain the specific issues you encountered, including approximate dates and how the problems affected your workflow. 4. Mention any tickets, error messages, or screenshots you have available — these help our team verify the impact and process your request faster. Our team will review your account history, confirm the impact of any known bugs on your subscription, and respond with an appropriate resolution, which may include a renewal discount, account credit, or an extended billing period. 💡 Tips for a Faster Resolution - Be specific: Describe the exact features or workflows that were affected and for how long. - Reference known bugs: If the issue matches one of the known problems listed above, mention it by name. - Provide context: Let our team know if the disruption affected your team, client work, or business operations — this helps us assess the appropriate goodwill offer. 📌 Important Notes Discount requests are not automatically applied. Each request is reviewed individually based on the nature and duration of the disruption. Submitting a request does not guarantee a discount, but our team is committed to finding a fair resolution for customers who were genuinely impacted by platform issues. If your renewal date is approaching and you are concerned about timing, mention this when you contact support so our team can prioritize your case. 🙋 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 OTTO Google Ads Inclusion on Pro Annual Plans

🔍 Overview Some Pro annual plans — particularly those purchased during special promotional periods — include OTTO Google Ads as part of the plan at no extra charge. If you were also billed separately for a standalone OTTO Google Ads add-on, you may be entitled to a refund of that charge. This article explains how to check what your plan includes, what happens to standalone add-ons, and how to request a review. 📊 What Does My Pro Annual Plan Include? Certain Pro annual plans sold during promotional campaigns (such as the May 2026 Action Taker offer) include OTTO Google Ads as a bundled feature. Whether this applies to your account depends on when and how you purchased your plan. - Promotional annual plans: OTTO Google Ads is included as part of the plan. A separate add-on is not required and should not be charged. - Standard annual plans: OTTO Google Ads may not be included. A standalone add-on may be needed to access this feature. - Grandfathered unlimited add-ons: If you held a standalone unlimited OTTO Google Ads add-on before a plan change or migration, the terms of that add-on should be preserved unless you were explicitly notified of a change. If you are unsure which category applies to you, our support team can review your account and confirm your entitlements. 🛠️ What Happened With Standalone Add-On Charges? Due to a billing configuration issue identified in mid-2026, some customers on promotional Pro annual plans were incorrectly charged for a standalone OTTO Google Ads add-on even though the feature was already included in their plan. These charges were not intentional, and our team has been working to identify and resolve affected accounts. Common scenarios include: - A charge for the OTTO Google Ads add-on appearing after a billing migration. - A duplicate charge on or around the dates of plan activation or renewal. - An add-on subscription remaining active after upgrading to a promotional annual plan that already includes OTTO Google Ads. ⚙️ What Will Happen to My Add-On? The outcome depends on your specific plan and preferences: 1. If OTTO Google Ads is included in your Pro annual plan: The standalone add-on will be cancelled to avoid duplicate billing. Any charge made after your annual plan became active — and after the feature was included — is eligible for a refund. 2. If OTTO Google Ads is NOT included in your Pro annual plan: Your standalone add-on will remain active. If you hold a grandfathered unlimited add-on, that status will be preserved and no downgrade will be applied without your consent. In either case, no changes will be made to your account without your agreement, and our team will confirm all details with you before taking action. 💰 How to Request a Refund If you believe you were charged for a standalone OTTO Google Ads add-on that should have been included in your Pro annual plan, follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to OTTO SEO → All Sites (SEO Automation) via the left sidebar (or go directly to /seo-automation-v3) to confirm your OTTO Google Ads access is active under your plan. 3. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 4. Share the date of the charge in question and any relevant billing details. Our team will verify your plan type, confirm eligibility, and process any applicable refund. Refund requests are reviewed individually. Once confirmed, refunds are typically processed within 5–10 business days, depending on your payment provider. 🚀 Tips to Avoid Future Billing Confusion - After any plan change or promotional upgrade, check your active subscriptions and add-ons to ensure no duplicate charges are present. - Review your billing history regularly in your account settings. - If you notice an unexpected charge within 30 days, contact support promptly to initiate a review. 💬 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 OTTO Tiered Pricing: Discount and Threshold Logic

📋 Overview OTTO uses a tiered pricing model designed to reward agencies as they manage more client sites. Understanding how discounts apply when you cross a tier threshold helps you plan your budget accurately and avoid surprises on your next invoice. 🏗️ How OTTO Pricing Tiers Work OTTO pricing is structured around the total number of active sites connected to your account. As your site count grows, you move into progressively lower per-site price brackets. Each tier has a defined site range and a corresponding discounted per-site rate. Tiers are evaluated based on your total active OTTO site count at the time of billing. Adding or removing sites between billing cycles will be reflected in your next invoice. 🎯 How Discounts Apply Across Site-Count Brackets OTTO agency pricing uses per-site pricing brackets: each bracket of your total connected site count has its own per-site rate, and the rate typically decreases as your site count grows. This is a marginal (bracket) pricing model — each site is billed at the rate for the bracket it falls into, not a single flat rate applied retroactively to your whole account. For example, your first site may be billed at one rate, your next few sites at a lower per-site rate, and additional sites beyond that at progressively lower per-site rates as you scale. The exact bracket boundaries and rates for your account are shown in your billing settings — always confirm the current numbers there rather than assuming a fixed schedule, since pricing structures can be updated. 📊 How Your Monthly Cost Is Calculated Because each bracket has its own per-site rate, your monthly OTTO cost is the sum of what each of your connected sites costs at the rate for its bracket — not a single rate multiplied by your total site count. As your total site count grows and you cross into a new bracket, only the sites in that bracket bill at the new (typically lower) rate; sites already billing at an earlier bracket's rate are not automatically re-priced. Check your billing settings for the exact bracket breakdown and per-site rate that applies to your account. ⬆️ What Triggers a Bracket Change Your billing is reassessed automatically when you add or remove OTTO sites. The following actions can move your account into a higher or lower tier: - Connecting a new client site to OTTO from the SEO Automation dashboard (Left sidebar → OTTO SEO → All Sites (SEO Automation)) - Removing or disconnecting an existing OTTO site, which may move you back into a lower tier - Account-level changes made by your Search Atlas account manager during onboarding or plan upgrades Rate changes take effect at the next billing cycle. You will not be charged mid-cycle retroactively if you add sites partway through a billing period — the updated rate applies starting on your next invoice date. 📉 What Happens If You Remove Sites If removing sites drops your total count below a bracket threshold, your remaining sites are billed according to the bracket(s) they now fall into on your next invoice. Check your billing settings after any change to confirm the resulting per-site rates. ❓ Frequently Asked Questions - Does a new rate apply immediately or at next billing? Rate changes are reflected on your next invoice, not mid-cycle. - Do all sites need to be active to count toward my tier? Yes. Only sites with an active OTTO connection count toward your total for tier calculation purposes. Paused or disconnected sites are not included. - Can I see my current site count and billing breakdown? Yes. Navigate to OTTO SEO in the left sidebar and open All Sites (SEO Automation) to review your connected OTTO sites. For the exact per-site rates and bracket breakdown that apply to your account, check your account billing settings or contact the support team. - Are white-label or sub-agency sites counted separately? All sites managed under your primary agency account are pooled together for billing purposes. Sub-agency sites under the same account umbrella contribute to your total site count. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏢 OTTO Pricing for Agencies Managing Multiple Sites

🤖 What Is OTTO and How Is It Priced? OTTO is Search Atlas's AI-powered SEO automation assistant. It audits your site, generates optimized content, and deploys on-page SEO changes automatically. OTTO is priced per activated site, meaning each domain you connect and activate counts toward your OTTO usage. OTTO activations are separate from your base Search Atlas subscription. Your plan determines how many OTTO activations are included, and additional activations can be added on top of that allowance. 📋 OTTO Activations Included by Plan Each Search Atlas plan includes a set number of OTTO site activations. Here is a summary of what is included at each tier: - Starter: 1 OTTO activation included - Growth: 3 OTTO activations included - Pro: 5 OTTO activations included - Agency: 10 OTTO activations included - Enterprise: Custom activation limits — contact us for a tailored quote If you need to activate OTTO on more sites than your plan includes, you can purchase additional OTTO activations as add-ons directly from your account. ➕ Adding OTTO Activations Beyond Your Plan For agencies managing more sites than their plan covers, Search Atlas offers OTTO activation add-ons. Additional activations are available in blocks, and the per-site cost decreases as your total activation count grows. - 1–5 additional activations: standard per-site add-on rate - 6–19 additional activations: reduced per-site rate - 20+ total activations: volume pricing applies — see the section below To view current add-on pricing and purchase additional activations, go to your account's Billing or Subscription page inside the platform. 🏗️ Pricing Scenarios for 20+ Sites with OTTO If you are managing 20 or more sites and want OTTO activated across all of them, the most cost-effective approach is typically the Agency plan combined with OTTO activation add-ons or an Enterprise plan. Here is a general framework for estimating your monthly cost at the 20+ site level: 1. Start with your base plan cost. The Agency plan is the most common starting point for teams at this scale. 2. Subtract the activations already included. The Agency plan includes 10 OTTO activations, so for 20 sites you would need 10 additional activations. 3. Apply volume add-on pricing. At 20+ total activations, volume pricing reduces the per-site cost compared to standard add-on rates. 4. Add the two figures together to get your estimated total monthly cost. Because plan pricing and add-on rates can be updated, the most accurate way to confirm your exact monthly total is to use the Billing page inside your Search Atlas account or speak with our team directly via the chat widget. 📍 How to Check OTTO Activation Status and Add More Sites 1. Log in to Search Atlas. 2. In the left sidebar, click OTTO SEO, then open SEO Automation (URL: /seo-automation-v3). 3. You will see a list of your connected sites and their OTTO activation status. 4. Click Activate OTTO next to any site that is not yet active. 5. If you have reached your activation limit, you will be prompted to upgrade your plan or purchase additional activations. 💼 Enterprise Options for Large Agencies If you are managing significantly more than 20 sites, or if you need custom workflows, white-label reporting, or dedicated support, the Enterprise plan may be the right fit. Enterprise pricing is fully customized based on your site count, feature requirements, and contract length. To explore Enterprise options, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team who can prepare a tailored quote. ❓ Frequently Asked Questions - Does activating OTTO on a site auto-renew monthly? Yes. OTTO activations renew as part of your monthly or annual billing cycle. You can deactivate a site at any time to stop future charges for that activation slot. - Can I move an OTTO activation from one site to another? Yes. You can deactivate OTTO on one site and reactivate it on a different site within the same billing period, as long as you stay within your activation limit. - Is there a free trial for OTTO on additional sites? Promotional trials may be available from time to time. Check the OTTO SEO V3 page or contact our team for current offers. - Do all 20+ sites need to be on the same account? Yes, to benefit from volume pricing all sites must be managed under a single Search Atlas account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Additional OTTO SEO Project Pricing Tiers

📋 Overview When you add an extra OTTO SEO Project to your subscription, the price you see may differ from what you expected. This article explains how additional OTTO SEO Project pricing works and why the charge on your Growth Plan may appear higher than the base advertised rate. 💡 How Additional OTTO SEO Project Pricing Works Search Atlas uses a tiered pricing model for additional OTTO SEO Projects. The price per additional project is not a flat rate — it depends on how many extra projects you have already added to your plan. As you add more projects beyond your plan's included allowance, the per-project cost may change based on the tier your account falls into. Because specific tier prices and thresholds can vary by plan and may be updated over time, the most accurate way to confirm what you will be charged for each additional project is to contact the support team directly. 📊 Why You May See a Higher Rate Than Expected If you are on the Growth Plan and notice a charge higher than the rate you anticipated, this is most likely because adding more projects beyond your plan's included allowance moves your account into a different pricing tier. The exact rate applied depends on how many additional projects are already active on your account at the time of the addition. To understand exactly why a specific charge was applied to your account, please reach out to our support team with your project name and the charge amount in question — they can look up your account and explain the tier that applies to you. 🔍 How to Check Your Current Projects and Charges To review how many additional OTTO SEO Projects are on your plan and what you are being charged, log in to your Search Atlas account and navigate to your account's billing or subscription area. There you should be able to see the add-ons currently active on your plan and their associated costs. If the details are unclear or you cannot locate this information, our support team can pull up your account and walk you through exactly what you are being charged for each active project. 🛠️ Managing Your Additional OTTO SEO Projects If you want to keep costs predictable, consider the following: - Audit your active projects regularly. Remove any OTTO SEO Projects you are no longer using to avoid paying for unused add-ons. - Plan your upgrades strategically. If you anticipate needing multiple additional projects, consider upgrading to a higher base plan that includes more projects by default — this may be more cost-effective than stacking several add-ons. - Contact support before adding projects. If you want to know the exact price that will apply before committing, reach out to the support team with your account details and they can confirm the rate for your specific situation. ❓ Still Have Questions About Your Charge? If you have been charged an amount you did not expect and want a line-by-line explanation of what tier applies to each project on your account, please contact our support team and have the following ready: - Your Search Atlas account email or project name - The specific charge amount you are questioning - The date the charge appeared on your invoice This will allow the team to locate your account quickly and give you a precise breakdown of your pricing. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Handle an Unexpected Yearly Subscription Renewal

🔍 Why This Happens Search Atlas offers annual subscription plans that renew automatically on the same date each year. If you signed up during a promotional period — such as a seasonal annual offer — your plan may have renewed at the full yearly rate without a separate reminder email reaching your inbox. Common reasons customers are surprised by the charge include: - The original subscription was created during a limited-time annual promotion - Renewal notification emails were filtered into spam or promotions folders - The billing date was not clearly saved after the initial sign-up - A monthly top-up renewal date was displaying instead of the true annual renewal date in the dashboard 📋 Check Your Subscription Details First Before contacting support, gather the following information — it will speed up the resolution process significantly: 1. Log in to your Search Atlas account and navigate to Top-right avatar (Account Menu) → Billing 2. Note your current plan name (e.g., Growth Plan), billing cycle, and the exact renewal date shown 3. Check your registered email inbox and your spam or promotions folder for any renewal notice sent 7–14 days before the charge 4. Locate the charge in your bank or card statement and note the exact date and amount 💡 Understand the Refund Policy Search Atlas reviews refund requests for unexpected annual renewals on a case-by-case basis. While automatic renewals are covered in the Terms of Service, our team understands that circumstances change and will work with you to find a fair resolution. Having the details listed above ready will help our billing team process your request faster. Important: Refund eligibility is generally stronger when the request is made within a short window after the charge — ideally within 7 days. The sooner you reach out, the better. 🔄 Switching From an Annual Plan to a Monthly Plan If you would prefer to continue using Search Atlas on a monthly billing cycle going forward, our team can assist with that change at the same time as your refund review. Keep the following in mind: - Monthly plans are billed at a higher per-month rate than the equivalent annual plan - Your feature access and limits will remain the same unless you also change your plan tier - The new monthly billing cycle starts from the date the switch is processed - Any active add-ons or top-ups will be re-evaluated to align with your new billing cycle ⚠️ Access During a Refund Review If a refund is approved and your subscription is cancelled as part of the process, please be aware that access to your Search Atlas dashboard follows the end of the paid period. Our team will clarify exactly when access ends so you are not caught off guard. If you cancel your subscription yourself from Profile avatar → Billing → Services → ⋮ menu → Cancel, your access continues until the end of the current billing period rather than ending immediately, and a pending cancellation can be reversed from the same place using Activate. 🛠️ Steps to Request a Refund 1. Confirm the charge amount and date from your bank or card statement 2. Log in to Search Atlas and check your Top-right corner (avatar) → Billing → Plans & Top-ups tab for plan and renewal details 3. Open the chat widget in the bottom-right corner of the platform 4. Type human teammate to be connected with our billing team 5. Share the charge date, amount, and your preferred resolution (refund only, or refund plus switch to monthly) Our team will review your account, confirm eligibility, and walk you through next steps — typically within one business day. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Understand Your Plan and Reduce Monthly Costs

🧾 Why Your Bill May Be Higher Than Expected If you have lifetime pricing but your monthly bill is close to $2,000, it is likely that add-ons, seat expansions, or upgraded plan tiers have been applied to your account over time. Lifetime pricing covers the base plan you originally purchased — it does not automatically cap the cost of features added after sign-up. Understanding exactly what is included in your current plan is the first step to reducing unnecessary spend. 🔍 Step 1: Review Your Current Plan and Add-Ons To see a full breakdown of what you are paying for, follow these steps: 1. Log in to your Search Atlas account. 2. Click your profile icon or account name in the top-right corner. 3. Navigate to Billing or Subscription in the account settings menu. 4. Review the list of active plan features, seats, and any add-ons currently enabled. 5. Note any line items you do not recognise or features you are not actively using. Take a screenshot or write down each item so you can cross-reference it against your actual usage in the next steps. 📊 Step 2: Audit Which Features You Actually Use Before making any changes, audit your real usage across the platform. Common high-cost features that customers often pay for but underutilise include: - Agency Whitelabel — found under More Features → Agency Hub (URL: /agency-settings). This feature adds branding customisation for client-facing reports. If you are not running a client-facing agency, this add-on may not be necessary. - Link Gap Analysis — found under More Features → Backlinks → Link Gap Analysis. Useful for competitive link research, but not required for all workflows. - Backlink Research — found under More Features → Backlinks → Backlink Research. Valuable for ongoing link audits, but may be an add-on cost if your base plan does not include it. - Additional user seats — each seat added beyond your base plan incurs a recurring charge. Remove seats for team members who are no longer active. - Project or keyword limits — some customers upgrade limits for a short campaign and forget to scale back down afterwards. ⚙️ Step 3: Compare Plan Tiers to Find the Right Fit Search Atlas offers several plan tiers designed for different use cases — solo operators, growing teams, and full-service agencies. If your usage does not match your current tier, moving to a lower tier could significantly reduce your bill without losing the features you rely on. Consider the following when comparing plans: - How many projects or websites do you actively manage each month? - How many team members need access? - Which specific tools do you use weekly versus rarely or never? - Do you need client-facing whitelabel reports, or are reports internal only? If your answers suggest you are on a higher tier than needed, a plan downgrade may be appropriate. Always confirm which features will be affected before making changes. 🛠️ Step 4: Remove Unused Add-Ons or Downgrade Your Plan Once you have identified unused features or an oversized plan tier, take action: 1. Return to your Billing or Subscription settings. 2. Locate the add-on or plan tier you want to change. 3. Select Remove or Downgrade and follow the on-screen confirmation steps. 4. Verify that your new plan details and pricing are reflected correctly before logging out. Important: Downgrades typically take effect at the start of your next billing cycle. Check the confirmation screen for the exact date so you know when the new rate will apply. 💡 Tips to Keep Costs Under Control Going Forward - Review your billing summary at the start of each quarter to catch unexpected add-ons early. - Remove team member seats as soon as someone leaves your organisation. - Only activate add-ons like Whitelabel or advanced Backlink tools during campaigns that specifically require them. - If you are on lifetime pricing, confirm with support which features are grandfathered before adding anything new — new add-ons are billed separately at current rates. 🙋 Need a Personalised Plan Review? If you are unsure which plan tier is right for your usage, or if you believe your account has been charged incorrectly, our team can walk through your billing history with you and recommend the most cost-effective setup. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Activate Your STARTER Plan Before Trial Ends

🔍 What This Article Covers If your trial is about to expire and you want to pay upfront to activate the STARTER plan — but the billing page is still enforcing trial restrictions or not showing an upgrade option — this article explains why that happens and what steps you can take right now. ⚙️ Why This Happens Search Atlas trials are governed by eligibility rules that control when a plan transition can be self-served. In some cases, the billing page does not yet surface a direct upgrade path while a trial is still technically active, even if only one day remains. This means the system may continue to apply trial-level restrictions — including blocking access to add-ons like citations — until the trial officially ends or until the transition is handled manually. This is a known limitation. Our engineering team has shipped improvements to the trial-to-paid conversion flow, but if you are hitting this issue right now, the fastest and most reliable fix is to contact support so an agent can manually activate your STARTER plan immediately. ✅ Self-Serve Step to Try First 1. Go to your Billing settings. Navigate to Account Menu → Billing → Plans & Top-ups in your Search Atlas account. Look for a Change Plan button. If it is available, click it, select the STARTER plan, and complete checkout with your payment method on file. 2. Refresh and retry after a few minutes. Occasionally the billing page reflects a cached trial state. Log out, clear your browser cache, log back in, and attempt the upgrade again from Account Menu → Billing → Plans & Top-ups. 🙋 If the Billing Page Does Not Let You Upgrade — Contact Support for Manual Activation If the billing page does not surface an upgrade option or the upgrade does not complete successfully, a support agent can manually activate your STARTER plan in under a few minutes. This is the primary resolution for this issue. Here is how to reach them: 1. Do not wait for the trial to expire on its own. If you need access to paid features — such as purchasing citations — before your trial ends, reach out to support as soon as possible. 2. Contact our support team directly. Reach out through any available support channel and let them know you need your STARTER plan manually activated before your trial ends. 3. Have your payment details ready. The agent will need to verify the payment method on file (for example, the last 4 digits of your card) and will then manually trigger the transition from your trial to the paid STARTER plan on the backend.

💲Search Atlas Pricing Overview

The Search Atlas pricing page has been completely redesigned to reflect a fundamental evolution of the platform: from a collection of SEO tools into a modular, agentic operating system for growth. How to use this guide This overview is designed to help you understand how Search Atlas plans are structured, how billing works, and how each plan is positioned. While we summarize what each plan is built for, detailed feature limits, quotas, and tool-by-tool breakdowns are documented in dedicated plan articles, linked below: 👉Starter & Growth Plans: Features, Limits, and Quotas 👉 Pro & Agency Plans: Advanced Features, White Label, and Scale Limits 💳 Monthly vs Annual Billing Search Atlas offers two billing frequencies: 🗓 Monthly Billing - Pay month-to-month - Full feature access based on your selected plan - Higher effective monthly cost - Ideal for short-term testing or flexible usage 💰 Annual Billing (20% Discount) - Pay once per year - 20% discount applied automatically - Same features and limits as monthly - Best option for long-term teams and agencies 👉 Annual billing does not change quotas or features, it only reduces cost. 💲 Search Atlas Plans Pricing Plan Monthly Price Annual Price (20% off) Annual Total (After 20% off) Starter $99 / month $79 / month $950 / year Growth $199 / month $159 / month $1,910 / year Pro $399 / month $319 / month $3,828 / year Agency from $999 / month billed annually — $11,988 / year 🟣 Starter Plan — $99 / month Perfect for: Solo marketers, freelancers, and one-person teams. The Starter plan is designed for individuals who need real SEO automation without enterprise complexity. Workspace - 👤 1 user seat (strict limit) OTTO SEO & Core Platform - 🧠 Atlas Brain - 🏗 Website Studio - ☁️ Cloud Stacks - 🔍 Bing Instant Indexing - ❌ Google Instant Indexing (not included) - 🤖 1 OTTO SEO Project - 🎯 120 target keywords - ✍️ 30 AI Article Credits - 🏪 3 GBP Automations 🟢 Growth Plan — $199 / month (Most Popular) Perfect for: Scaling agencies and mid-sized businesses managing multiple sites Growth expands Starter by adding capacity, automation depth, and visibility tooling. Workspace - 👥 3 user seats OTTO SEO & Core Platform - Everything in Starter, plus: - 🤖 2 OTTO SEO Projects - 🎯 300 target keywords - ✍️ 30 AI Article Credits - 🏪 10 GBP Automations - ⚡ Google Instant Indexing - 📈 LLM Visibility tracking - 💰 Smart Ads automation (expanded access) 🔵 Pro Plan — $399 / month (Best Value) Perfect for: High-volume agencies and advanced SEO teams. Pro is where Search Atlas becomes a full growth operating system. Workspace - 👥 5 user seats OTTO SEO & Core Platform Everything in Growth, plus: - 🤖 4 OTTO SEO Projects - 🎯 600 target keywords - ✍️ 90 AI Article Credits - 🏪 25 GBP Automations - 🧠 Full LLM model coverage - 🏆 Enhanced authority building - 🎨 White-label reporting - 📊 Advanced dashboards 🟣 Agency Plan — $999 / month Perfect for: Agencies managing large client portfolios at scale. Agency removes operational ceilings and introduces true agency infrastructure. Workspace - 👥 10 user seats OTTO SEO & Core Platform Everything in Pro, plus: - 🤖 10 OTTO SEO Projects (10 OTTO Projects/Sites) - 🎯 1,500 target keywords - ✍️ 300 AI Article Credits - 🏪 100 GBP Automations - ♾ Unlimited projects but only 10 OTTO SEO Sites - 🧾 Client dashboards & portals - 🎯 Priority support - 🏷 White-label across reports and UI 🏢 Custom & Enterprise Plans For large organizations with complex SEO needs, Search Atlas offers custom enterprise plans. These plans are designed for teams that require tailored quotas, advanced access, and dedicated support. Enterprise plans include: - API access - Tailored quota possibilities across all tools - Personalized onboarding - Dedicated support - Full feature access customized to your setup 👉 To explore a custom configuration, use the Get a Quote option on the pricing page. 🔍 Looking for full feature limits and quotas? Each Search Atlas plan includes dozens of tools with specific usage limits. For a complete, 1:1 breakdown of every feature shown on the pricing page, see the detailed plan guides below or visit our Pricing Page: - 👉 Starter & Growth Plans: Features, Limits, and Quotas - 👉 Pro & Agency Plans: Advanced Features, White Label, and Scale Limits 🧭 Find Your Perfect Plan (Guided Plan Recommendation Tool) To help users choose the right plan faster, the Search Atlas pricing page includes an interactive plan recommendation flow. By clicking “Help Me Find My Perfect Plan”, users are guided through a short, three-step questionnaire designed to match their needs with the most appropriate plan. Navigation Path: Scroll to the pricing cards and look just below the plans section for the small button labeled “Help Me Find My Perfect Plan”. Clicking this button opens the guided questionnaire to help you choose the best plan for your needs. To help users choose the right plan faster, the Search Atlas pricing page includes an interactive plan recommendation flow. By clicking “Help Me Find My Perfect Plan”, users are guided through a short, three-step questionnaire designed to match their needs with the most appropriate plan. 🔍 How the plan finder works The flow asks three questions: 1️⃣ Team size • Just me (solopreneur, freelancer) • 2–5 people (small team) • 6–15 people (growing team) • 16+ people (large team) 2️⃣ Project volume • 1 project • 2–3 projects • 4–10 projects • 10+ projects 3️⃣ Most important features • Advanced AI features • White-label capabilities • Enterprise-level customization Based on the selected answers, Search Atlas automatically recommends the plan that best fits the user’s team size, workload, and feature requirements. At the end of the flow, users can: • View the recommended plan • Start over and adjust their answers • Continue directly to plan selection This guided experience is designed to reduce decision fatigue and help users confidently choose a plan aligned with their real usage needs. All Search Atlas plans share the same core platform and infrastructure. The difference between plans comes down to scale, automation depth, visibility tooling, and operational limits. If you’re just getting started, Starter or Growth will cover most use cases. For advanced teams and agencies, Pro and Agency unlock the full operating system, including white-label workflows and high-volume execution. If you’re unsure which plan is right for you, reviewing the detailed plan breakdowns, or reaching out to the team, can help you choose with confidence. Resources: 👉**Starter & Growth Plans: Features, Limits, and Quotas** 👉 Pro & Agency Plans: Advanced Features, White Label, and Scale Limits

Claim and Verify Your Annual Plan Bonuses

Overview If you purchased an annual plan with promotional bonuses — such as a 30% discount, extra HyperDrive credits, unlimited AI usage, the OTTO SEO Course, or SmartAds — this article will help you confirm what has been applied, access your course, and get your clients set up with a white-label account. Step 1: Verify Your Annual Plan Bonuses Your plan discount and HyperDrive credit bonus should be applied to your account after purchase. To confirm they have been applied, or if any bonus does not appear to be active, contact our support team using the chat widget in the platform. Share your purchase confirmation details and the email address associated with your account so the team can verify and apply any missing bonuses manually. Step 2: Access the OTTO SEO Course The OTTO SEO Course is delivered through a separate learning platform. Access is provisioned by the Search Atlas team after your annual plan purchase is confirmed. Here is how to get set up: 1. Check your inbox (including spam/promotions) for an email from Search Atlas containing your course invitation link. 2. Click the invitation link in that email to create or log in to your account on the course platform and access your enrolled content. 3. If you have not received the invitation email, contact our support team via the chat widget in the platform. Include your purchase confirmation and the email address associated with your Search Atlas account so the team can resend your course invitation directly. Step 3: Confirm SmartAds and Unlimited AI Usage SmartAds access and unlimited AI usage are bonuses tied to your annual plan. If either does not appear to be active on your account, contact our support team via the chat widget in the platform and share your purchase confirmation so the team can verify your entitlements and activate them manually. Step 4: Set Up Your White-Label Child Account Annual plan purchases may include access to white-label client accounts. To get your white-label child account configured, contact our support team via the chat widget in the platform with your purchase confirmation details. The team will guide you through the setup process and ensure your client accounts are properly provisioned. If you have any questions about your annual plan bonuses or need help with any of the steps above, please reach out to our support team using the chat widget in the platform — we're happy to help.

🚀 What’s New in Search Atlas & Pricing

Search Atlas has recently shipped a set of important updates across both the platform and the pricing experience. These changes are designed to make it easier to understand plan differences, choose the right setup, and access powerful new AI-driven capabilities, whether you’re a solo marketer or a large-scale agency. This article highlights what’s new, what changed, and how it impacts you, without repeating full plan breakdowns or limits. 📹 Watch the video below for a brief overview: 🤖 Powerful New Features Added Across All Plans All Search Atlas plans now include access to two major platform capabilities: 🧠 Atlas Brain An AI-powered search intelligence assistant designed to help users analyze data, surface insights, and guide SEO decision-making across the platform. 🏗 Website Studio A dedicated website creation and management tool with integrated SEO functionality, allowing teams to build, manage, and optimize sites directly within Search Atlas. These features are now part of the core platform experience and are available across all plans. 🧭 Improved Navigation & Plan Selection Choosing the right plan is now significantly easier thanks to two new pricing page experiences: 🔍 Find Your Perfect Plan (Guided Recommendation) A new interactive flow helps users identify the most suitable plan by answering a few quick questions about: - Team size - Project volume - Feature needs Based on these inputs, Search Atlas recommends the best-fitting plan. 📊 Detailed Comparison Table The pricing page now includes a comprehensive, category-by-category comparison table that shows exactly how Starter, Growth, Pro, and Agency differ across areas like: - Site Explorer - AI Content - Local SEO - Authority Building - Reporting & Analytics This makes plan differences clear at a glance. ⚠️ Important Change: Starter Plan User Seats There has been a significant update to the Starter Plan. What changed - The Starter Plan is now limited to one user seat for new subscriptions. How this affects you Existing Starter customers - Not affected immediately - Current user seats remain intact - If a user is removed, they cannot be added back unless additional seats are purchased New Starter customers - All new Starter subscriptions include one user seat by default This change aligns the Starter Plan more closely with its intended use case: solo marketers and freelancers. 🆕 New Agency Plan Introduced For the first time, Search Atlas now offers a dedicated Agency Plan, priced at $999/month. This plan is built specifically for agencies managing large client portfolios that require maximum scale, operational flexibility, and white-label delivery. Key highlights of the Agency Plan include: - 👥 10 user seats for agency teams - ♾ Expanded capacity across projects, sites, and keywords - 🧾 White-label reporting and personalized client dashboards - 🎯 Priority support and maximum usage quotas across tools The Agency Plan removes many of the operational ceilings found in lower tiers and introduces true agency-grade infrastructure. 🏢 Enterprise Quote Option For organizations with complex requirements, Search Atlas now offers a clearer path to custom configurations. Enterprise users can use the Get a Quote option on the pricing page to request: - Personalized onboarding - Tailored quotas across tools - Dedicated support This streamlines access to enterprise-level setups without requiring a standard plan selection. ⭐ Refreshed Testimonials & FAQs The pricing page has been updated with: - New customer testimonials - Clearer FAQ explanations These updates provide more accurate, real-world examples of how OTTO SEO and Search Atlas are used to drive growth. Closing Note These updates reflect Search Atlas’s continued evolution into an AI-first, agentic platform for growth. While the pricing page now offers clearer guidance and new plan options, the core goal remains the same: helping users choose the right tools at the right scale. For full feature limits and detailed plan comparisons, refer to the dedicated Pricing Overview and Plan Breakdown articles in the Knowledge Base. Resources: 👉 Search Atlas Pricing Overview 👉 Starter & Growth Plans: Features, Limits, and Quotas 👉 Pro & Agency Plans: Advanced Features, White Label, and Scale Limits

📡 Signal Genesys Plans and Pricing Overview

Signal Genesys offers several plans and one-time membership packages designed to suit agencies of different sizes and publishing frequencies, from a free pay-as-you-go tier up through higher-volume monthly and lifetime membership options. Because plan names, pricing, and included credits are updated from time to time, the most accurate and current breakdown is always on the official pricing page rather than reproduced here. For the most up-to-date pricing details and to compare plans side by side, visit the Signal Genesys pricing page. If you are unsure which plan is right for your agency, please chat with a human teammate using the live chat widget in the app and we will be happy to help you decide.

Annual Plan & Summit Deal Benefits Not Applied

🔍 What This Article Covers If you signed up for an annual PRO plan through a Search Atlas Summit deal and your account still reflects monthly billing, is missing expected quota, or does not show your included add-ons, this article explains what to expect and how to get it resolved quickly. ⚠️ Why This Happens Summit special offers include exclusive benefits that require a manual verification step on our end before they are fully activated on your account. These benefits go beyond a standard plan upgrade and may include items such as reinstated quota, included add-ons, and additional credits. Until our billing team confirms your purchase and applies these perks, your account may temporarily appear as if it is still on a monthly plan or is missing features. ✅ What Your Summit Deal Includes Once your annual Summit deal is correctly activated, the specific benefits outlined in your Summit promotion should be applied to your account. These typically relate to annual plan billing, quota levels, add-on access, and any credits included in your deal. Please refer to the offer details you received at the time of purchase for the exact terms of your promotion. 🛠️ Steps to Take if Your Benefits Are Not Showing 1. Allow some time after your first financing payment. Annual plan activations that include Summit promotions require a manual review by our billing team. Some features may not appear instantly after payment. 2. Confirm your payment was processed. Check that your first financing payment cleared successfully. If there was a payment error, the plan upgrade cannot be triggered. 3. Check your current plan status. Log in to the platform and review your account or billing section to confirm whether your plan still shows as monthly. 4. If benefits are still missing, contact our team. Use the chat widget described at the bottom of this article. Our team will escalate your case to the billing department to manually apply your Summit deal benefits. 📋 Information to Have Ready When You Contact Us To speed up the resolution, have the following on hand before reaching out: - The email address associated with your Search Atlas account. - Confirmation or receipt of your first annual plan payment. - The name or date of the Summit event where you purchased the deal. - A brief description of which benefits are missing (e.g., quota, add-ons, credits). 💡 Important Notes About Your Summit Benefits Add-on charges: Review your Summit promotion details to understand which add-ons are included and for how long, so you can verify what should appear on your account after activation. If anything does not match your promotion terms, contact our support team so we can investigate and apply corrections manually. If you are unsure what your specific Summit deal included, our support team can look up your purchase and confirm the benefits that should be applied to your account. To reach us, use the chat widget in the bottom-right corner of the Search Atlas platform or Help Center.

⚠️ Second Account Registration Redirects to /pricing Instead of Choose Plan Page

If you are registering a second account in Search Atlas and selecting Agency or Brand sends you to the /pricing page instead of the Choose Plan page, contact Search Atlas support — a human agent will complete your setup right away. 🔍 What's Happening When you add a second (or additional) account to your Search Atlas profile, the registration flow does not reach the Choose Plan page as expected. Symptoms: - You start the second-account registration and reach the account-type selection step. - You select Agency or Brand. - Instead of landing on the Choose Plan page, you are redirected to the /pricing page. - The /pricing page does not continue the second-account registration flow, so the new account cannot be finalized. Who is affected: Customers who already have one Search Atlas account and are trying to register a second or subsequent account using the Agency or Brand account type. Scope: Only the Agency and Brand account-type selections trigger the redirect. Other account types are unaffected, based on the scope of CB-808. 🛠️ Workaround: Contact Support There is no self-service workaround for this issue at this time. Because the /pricing redirect blocks the second-account registration flow — and plan selection has billing implications — a Search Atlas support agent must complete the new account setup with you directly. 📡 Engineering Status The engineering team has built a fix. It is pending deployment to production. - Status: Fix complete — awaiting release to production. Once deployed, the redirect will resolve automatically; no action is required from you after release. - Impact: Second-account registration via the Agency or Brand account type cannot be completed through the standard self-service flow until the fix is live. - What to do now: Contact Search Atlas support so an agent can complete your new account setup right away. Once the fix is released, you will be able to complete second-account registration without contacting support. This article will be updated when the standard registration flow is restored. 📞 How to Contact Search Atlas Support Contact Search Atlas support if all of the following are true: - You are registering a second or additional Search Atlas account. - You selected Agency or Brand as the account type. - You were redirected to the /pricing page instead of the Choose Plan page. Steps to reach support: 1. Open the in-app chat from your Search Atlas dashboard. 2. Tell the agent you are registering a second account and were redirected to /pricing. 3. Share the account type you selected (Agency or Brand) and the plan you want. An agent will send you a direct link to the correct plan selection step or complete the account configuration for you, including any billing details. 🌀 The fix is built and awaiting production release. Until then, contact Search Atlas support and an agent will complete your second account setup right away.

💳 Costs and Discounts for Adding Sites or Upgrading Plans on Search Atlas

Adding sites or upgrading your Search Atlas plan follows predictable, recurring pricing. This article covers per-site costs, Pro plan upgrade charges, OTTO installation rules, and Cloud Stack credit costs so you know exactly what to expect before making a change. 💳 Per-Site Pricing Each additional site you add to your subscription costs $69 per month. This rate recurs every month for as long as your subscription stays active — it is not a first-month-only promotion. Example: Add a site at $69/month today and that rate continues until you manually remove the site or cancel your subscription. 🚀 Pro Plan Upgrade Costs The Pro plan costs $399 per month and includes a standard allocation of 4 OTTO installations. Each site beyond 4 costs an additional $69/month. - Up to 4 sites: Included in the $399/month base price - Each additional site beyond 4: $69/month — for example, 7 sites adds $207 in extra-site fees ($399 + $207 = $606/month total) All per-site charges are billed monthly on top of your base plan cost. ⚙️ OTTO Installation Rules Whether an OTTO installation incurs a charge depends on whether you are using the same URL or a different one. - Same URL (e.g., migrating from WordPress to Wix): No additional charge. Remove the OTTO pixel from the current site, then install it on the new one. - New URL: Standard per-site charges apply. After removing the existing pixel and installing OTTO on the new site, setup is complete at no extra cost. ☁️ Cloud Stack Charges Creating a Cloud Stack — which places your site on platforms like AWS, GCP, or GitHub to build high-authority links — costs 15 Hyperdrive credits per stack. Each stack generates 13 high-authority links. This is a one-time credit cost per stack. ❓ Will the $69/month rate end after the first month? No. The $69/month rate for added sites is recurring, not a first-month promotion. It stays in effect for as long as your subscription is active. ❓ Can I install OTTO on a second site with the same URL? Yes. Migrating OTTO to a new platform at the same URL does not incur an additional charge. Remove the OTTO pixel from your current site first, then install it on the new one. ❓ Are these prices before taxes? Yes. All prices listed are base prices. Applicable taxes vary by region and may be added to your total. 🎯 You now know the full pricing picture for adding sites and upgrading plans on Search Atlas — from recurring per-site rates to Pro plan overages and Cloud Stack credits. For further assistance, contact our support team.