🤖 Why OTTO Ads Pauses Campaigns Automatically
OTTO Ads includes built-in automation that can monitor and act on your connected Google Ads campaigns. In some cases, this automation may automatically pause campaigns, ad groups, keywords, or individual ads as part of its optimisation logic.
This behaviour is intentional and designed to protect your spend. However, we understand this can be disruptive if a live campaign is paused unexpectedly.
⚠️ Disabling Automated Campaign Pausing
If you are experiencing unwanted automated pausing of your campaigns and need this behaviour stopped or adjusted, this typically requires action from our support team. Because the available controls and the exact steps to disable automated pausing depend on your specific account configuration, our team will need to review your account directly to identify which automation is responsible and advise on the correct course of action.
When reaching out, please have the following information ready to help our team resolve this quickly:
- Your project or account name in Search Atlas
- The name(s) of the affected campaign(s) that were paused unexpectedly
- Approximate date and time when the pausing occurred
- Any error messages or notifications you received related to the pausing
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.