Search Atlas Help Center

💳 Refund Process for OTTO Top-Up and Subscription Overcharges

Open in
View as Markdown Open in ChatGPT Open in Claude
Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Verify Unexpected Charges

Review your recent invoices in the billing section of your account. Look for OTTO site top-ups you did not order and any monthly subscription fees that appear after you intended to cancel. Note the invoice dates, amounts, and the number of OTTO sites listed.

📌 Gather Supporting Details

Collect the following before contacting support:

  • Invoice numbers for the disputed months (for example, May and June).
  • Screenshots of the invoices showing the extra OTTO site charges and subscription fees.
  • A brief timeline of when you noticed the overcharges and any previous refund requests.

🚀 Open a Refund Request

Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Provide the invoice numbers, screenshots, and timeline you prepared. The support agent will verify the charges, confirm any duplicate OTTO sites or subscription fees, and escalate the case to the billing team for approval.

✅ Refund Processing and Confirmation

Once the billing team approves the refund, the agent will process the full amount (for example, $650) and confirm the expected timeline: the refund typically appears in your account within 5–10 business days. You will also receive confirmation that your subscription has been canceled so no further charges will occur.

🔄 Confirm Cancellation and Monitor Future Invoices

After the refund is processed, check your next billing cycle to ensure no new OTTO top-up or subscription charges appear. If any unexpected charge shows up, open the chat widget again and type human teammate for immediate assistance.

💰 Prevent Future Overcharges

Regularly review your OTTO site count in the OTTO SEO section. Go to Left sidebar → OTTO SEO → All Sites to confirm only the sites you actively manage are listed. Remove any sites you no longer use to avoid unwanted OTTO top-up charges, since OTTO site top-ups are only added when you purchase them. Keep a record of your subscription plan and renewal date so you can cancel in advance if needed.