🧭 Overview
This article covers two common setup issues in Search Atlas: your WordPress plugin showing Not Installed on the dashboard even though it is active and authenticated, and how to connect a domain's Google Search Console (GSC) account to a project. Both issues are straightforward to resolve once you know where to look.
🔍 Why the Plugin Shows 'Not Installed'
The Search Atlas dashboard determines plugin status by checking for a specific tracking script on your website — not just whether the plugin is activated in WordPress. If that script is missing or blocked, the dashboard will display Not Installed even if the plugin is authenticated and synced correctly.
Common reasons the script may not be detected include:
- The Search Atlas script has been removed or overwritten by a theme or plugin update
- A security plugin (e.g., Wordfence, iThemes) is blocking external scripts from loading
- A caching layer is serving an older version of your page without the script
- The plugin was deactivated and reactivated without a proper resync
✅ Step 1 — Verify the Script Is Present on Your Site
Before clearing any caches, confirm whether the Search Atlas script is actually present in your page source. This tells you immediately whether the issue is a script problem or a cache problem.
- Open a browser and navigate to your website's homepage.
- Right-click anywhere on the page and select View Page Source.
- Press Ctrl+F (or Cmd+F on Mac) and search for searchatlas or search-atlas.
- If the script appears in the source, the issue is likely a caching problem — proceed to Step 2.
- If the script does not appear, the issue is that the script is not being output by the plugin — proceed to Step 3.
🗂️ Step 2 — Clear Caches (If Script Is Present)
If the script is visible in your page source but the dashboard still shows Not Installed, a cached response is preventing the dashboard from reading the live version of your page.
- Log in to your WordPress admin panel.
- Navigate to your caching plugin (e.g., WP Rocket, W3 Total Cache, LiteSpeed Cache) and clear all caches.
- If you use a CDN such as Cloudflare, purge the CDN cache for your domain as well.
- Return to your Search Atlas dashboard and wait up to five minutes, then refresh the plugin status page.
🔧 Step 3 — Reinstall or Resync the Plugin (If Script Is Missing)
If the script is not present in your page source, the plugin is not outputting it correctly. Follow these steps to restore normal operation.
- Log in to your WordPress admin panel.
- Go to Plugins → Installed Plugins and deactivate the Search Atlas plugin.
- Reactivate the plugin immediately.
- In WordPress, go to Search Atlas → Settings and verify the Search Atlas API Key and Plugin Auth Token fields are populated correctly.
- Repeat the page source check from Step 1 to confirm the script now appears.
- If a security plugin is installed, temporarily disable it and recheck. If the script appears after disabling it, add the Search Atlas script domain to your security plugin's allowlist before re-enabling it.
📊 How to Connect Google Search Console to Your Project
Connecting GSC gives Search Atlas access to your real impressions, clicks, and keyword ranking data for a domain. Follow these steps to link a property.
- Log in to Search Atlas and open the project for the domain you want to connect (for example, beesmartbeeremoval.com).
- Go to Site Metrics → Site Explorer and click Open Google Search Console.
- On the Manage Sites page, click Connect GSC Account.
- You will be redirected to a Google authentication screen. Sign in with the Google account that has access to the GSC property for your domain.
- Grant Search Atlas the requested read permissions when prompted.
- After authentication, a dropdown will display all GSC properties available to that Google account. Select the property that matches your domain exactly (e.g., https://beesmartbeeremoval.com/ or the sc-domain: version if you verified as a domain property).
- Click Save or Confirm. GSC data will begin populating within 24–48 hours depending on the volume of historical data.
Important: You must be signed in to a Google account that is listed as a verified owner or full user on the GSC property. If you do not see your domain in the dropdown, ask the GSC property owner to add your Google account as a user in Google Search Console → Settings → Users and permissions.
⚠️ Quick Troubleshooting Reference
- Dashboard still shows Not Installed after rescanning: Allow five minutes after any change before rechecking, as the dashboard scan is not instant.
- Script present but status still wrong after cache clear: Contact support using the instructions below for a manual status refresh.
- GSC property not appearing in the dropdown: Confirm the correct Google account is connected and that it has at least Full User access in GSC.
- GSC data shows zero after connecting: Wait 24–48 hours. If data is still absent, disconnect and reconnect the integration.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.