Overview
Some users have reported that OTTO appears to process regeneration requests for title tags and meta descriptions but the content does not actually update. This can affect a single site or multiple subaccounts at the same time.
If you are experiencing this issue, contact our support team so they can investigate your account directly and apply a fix on the platform side.
What Causes This Issue
The root cause can vary by account. In documented cases, the issue was resolved by the support team investigating the account and addressing a platform-side problem. Because the underlying cause may differ between accounts, our team will need to review your specific setup to determine the correct resolution.
Steps to Take
- Confirm the issue is not isolated to one page. Attempt to trigger regeneration on at least two or three different pages or sites. Note whether any of them update successfully. If at least one page updates, the issue may be page-specific rather than account-wide.
- Check whether multiple subaccounts are affected. If you manage subaccounts, check whether the issue is present on all of them or only a subset. Isolating which sites are affected helps narrow down whether this is an account-level or site-level problem.
- Try manually re-triggering generation for a single page. Navigate to the affected page in OTTO, deselect and reselect the title tag or meta description task, and attempt to regenerate it individually rather than in bulk. In some cases this can prompt the platform to process the update correctly.
- Check your OTTO credit balance. If your account has run out of generation credits, regeneration requests may appear to process but will not produce updated content. Verify your credit balance under Avatar (top-right) → Billing → Plans & Top-ups and top up if needed, then retry regeneration.
- Disconnect and reconnect OTTO for the affected site. If the issue persists on a specific site, try deactivating OTTO for that site and reactivating it. This can clear a stuck state without requiring you to fully delete and recreate your setup.
- Contact support with your findings. If none of the above steps resolve the issue, share which sites or subaccounts are affected, when the issue started, what you have already observed, and whether any titles or meta descriptions updated at all. This information will help the team investigate and apply a platform-side fix quickly.
What Happens After You Report It
Once you contact support, the team will investigate your account and determine whether a fix needs to be applied on the platform side. You do not need to delete and recreate your OTTO setup or reconfigure your sites while waiting for a resolution.
If you need further assistance, please reach out to our support team and we will be happy to help.