📋 Overview
When you submit a press release through the Search Atlas API, charges and distribution follow a specific sequence. This article outlines what to expect and what information to have ready if you need support.
💳 Questions About Charges
If you are unsure whether your press release has been charged, or when a charge is applied during the submission process, our support team can look up the status of your order directly. To help us investigate quickly, please have the following ready:
- Your press release ID or order reference
- The API request details (endpoint used, timestamp of submission)
- Any confirmation or error messages returned by the API
🔄 Questions About Refunds
If you believe a refund should have been issued for a failed or incomplete press release distribution, our team will need to review the order on our end. Please be prepared to share:
- The press release ID
- The date and time of the original submission
- Any error messages or failure notices you received
⚠️ Questions About Source Page Errors
If your press release returned a source page error during syndication, our support team can help identify the cause. When reaching out, include:
- The exact error message returned
- The URL or domain included in your API request
- The timestamp of the failed submission
📞 Need Help?
Because the specifics of API press release billing, refunds, and distribution errors depend on your individual order details, a member of our team will need to review your case directly. Please gather the relevant information listed above before reaching out so we can assist you as efficiently as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.