📋 Overview
When you cancel your Search Atlas subscription, your account remains active until the end of your current billing period. This means you keep full access to all features right up to your expiration date — you are not cut off immediately. Understanding how this works can help you avoid losing paid access time and ensure a smooth reactivation if you change your mind.
❓ What Happens When You Cancel?
Cancelling your subscription does not end your access right away. Here is what to expect:
- Your subscription status changes to Cancelled – Pending Expiry.
- You retain full access to your account until the end of your current billing cycle.
- No further charges are made after cancellation is confirmed.
- Once the expiration date passes, your account moves to an inactive state.
For example, if you cancel today but your billing period runs until September 2, you can continue using Search Atlas normally through September 2 at no extra charge.
🔄 How to Reactivate Without Losing Remaining Access Time
If you cancelled your subscription but then decide to continue, you can reactivate your plan. The key concern most customers have is: "Will my new billing cycle start immediately, causing me to lose my remaining days?"
Here is how to handle this correctly:
- Do not reactivate through self-service before your current expiration date if you want your new cycle to begin from that date.
- Contact our support team via the live chat widget before your expiration date and let us know you want to reinstate your subscription starting from your existing end date.
- Our team will ensure your renewal is scheduled so it picks up from your current expiration date, preserving any remaining access time you have already paid for.
This prevents a situation where reactivating early would reset your billing cycle to today's date, effectively shortening the period you have already paid for.
⚠️ Important Timing Considerations
- Act before your expiration date: Once your account becomes inactive after the billing period ends, reactivation will start a fresh billing cycle from the reactivation date.
- Avoid self-service reactivation mid-cycle: Using the in-platform reactivation button before your expiration date may trigger an immediate new billing cycle. Reach out to support first to confirm the best approach for your situation.
- Renewal reminders: You will receive email notifications before your plan expires, giving you time to make an informed decision.
📅 Understanding Your Billing Cycle Dates
To check your current subscription status and expiration date, follow these steps:
- Log in to your Search Atlas account.
- Click your profile avatar and select Billing.
- Open the Services tab.
- Your current plan, renewal date, and cancellation status are displayed here.
This page gives you a clear view of exactly when your access expires so you can plan accordingly.
💡 Common Scenarios and What to Do
- You cancelled but changed your mind: You can reverse a pending cancellation yourself from profile avatar → Billing → Services, then use the ⋮ menu on your plan and click Activate. Your existing end date is preserved.
- You want to cancel but keep access until your cycle ends: Cancel from your profile avatar → Billing → Services, then click the ⋮ (three-dot) menu on your plan and choose Cancel. A confirmation step will appear before your cancellation is finalized. Access continues until your expiration date automatically — no extra steps needed.
- You are unsure of your expiration date: Check the Billing & Subscription page in Settings or ask the support team to confirm it for you.
- You want to upgrade or downgrade before your cycle ends: Contact support to discuss pro-rated options and the best timing for your plan change.
🛠️ Need Help With Your Subscription?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.