🔍 Overview
Each billing cycle, your LLM Visibility credits and URL Indexer credits should reset automatically. In some cases, a known platform issue can prevent this reset from firing correctly, leaving your quota stuck at its previous allocation cap even after your billing date passes. This article explains what to check and how to get it resolved quickly.
⚠️ Is This a Known Issue?
Yes. Our engineering team has investigated and resolved several related bugs affecting monthly credit resets for LLM Visibility and URL Indexer features. These fixes are now deployed. However, if your credits were already stuck before the fix was applied, your quota may need to be manually reset by our support team.
✅ How to Confirm Your Credits Have Not Reset
- In the platform, navigate to the URL Indexer section and review your current credit status.
- Navigate to the LLM Visibility (QUEST AI Visibility) section and review your current quota.
- Check whether your available credits reflect your full monthly allocation or appear stuck at a consumed or near-zero level despite a new billing cycle having started.
- Confirm your billing date has passed by checking your account billing details.
🛠️ What You Should Do
Because this issue requires a manual quota reset on the backend, it cannot be resolved through the platform interface alone. To get your credits restored as quickly as possible, contact our support team through the chat option available in the platform. Our team will apply the manual reset directly to your account — no further action is required from your side once you have reached out.
When you contact us, please include the following information so the team can action your reset immediately without needing to follow up:
- Your account email address
- The specific credits affected (LLM Visibility, URL Indexer, or both)
- Your billing date or the date you expected the reset to occur
- A brief description of what you are seeing in your quota (e.g. fully consumed with no active usage)
Once our team has the above details, they will apply the quota reset to your account and confirm when it is done. Resets are applied directly on the backend and take effect immediately — you do not need to log out or refresh your plan.
📊 After the Reset Is Applied
Once our team confirms your quotas have been reset, return to the URL Indexer and LLM Visibility sections in the platform to verify your credits now reflect your full monthly allocation. You should be able to resume indexing URLs and running AI Visibility analyses immediately after the reset is confirmed.
💡 Preventing Confusion in the Future
- Monitor your quota levels a day or two after each billing date to catch any reset failures early.
- If your quota appears fully consumed but you have no act